Maria Brenda Do

Maria Brenda Lopez Do Contact #: (- Email :-Skype ID: do.brenda27 WhatsApp: (- PERSONAL BACKGROUND Date of Birth: August 25, 1985 Sex: Female Height: 5’1 Weight: 50kls Citizenship: Filipino Skills: Customer Support, Sales Representative, Technical Support, Travel Expert (Vacation Package Booking and Reservation), Data Entry , Emails, Outbound and Inbound Calls, Order Processing. ___________________________________________________________________ EDUCATIONAL BACKGROUND College Education – Bachelors of Science in Nursing University Of Cebu Banilad , Cebu City Philippines ______________________________________________________________________________ WORK EXPERIENCES Covergys Philippines - Customer Service / Technical Support AT&T Account (American Telephone & Telegraph) (Alabang, Muntinlupa Philippines) December 2016 - April 2017 ▪ ▪ ▪ ▪ Assist and provide solutions to customers complaints like purchase errors and declined payments, account questions, billing questions and disputes, data overage, upgrade eligibility, cancelation and changes of wireless plan , order processing and tracking. Assist in trouble shooting of the device issue and internet connection, port in and port out of wireless number, activate simcard and new device. Help generate the sales lead, for example after addressing customers inquiry and after resolving customers complaints, I always offer them the available products and service information to assist the customers in making a decision on what products to buy and what is the best option for their service. Other duties includes answering telephone calls and emails, processing new client accounts, maintaining customer accounts, implementing changes to existing accounts, and filing documents and other paperwork. Teleperformance (Aegis People Support) Customer Service/Travel Sales Expert Travel Account (EXPEDIA United States) I.T Park, Lahug Cebu City Philippines December 2012 – April 2015 ▪ ▪ ▪ I assist and provide solutions to customer complaints like booking errors, declined payment, policy renewal for their permanent account, rules and restriction of their earned points, coupons, and other queries. Package Travel Planner, assist and help customers in reservation and booking of their travel, business, family or leisure trip. Generate sales by offering available package trip according to their wants and need, provide trip details and information. Airline Ticket Booking Agent (Online Job Home base) Award Planner (San Francisco California) October 2016 – December 2016 ▪ ▪ ▪ Assist the customer in redeeming their airline miles and points or credit card points to purchase a business class airline ticket. Calling the Airlines to confirm the available business flight online. Booking customers airline ticket using points or mileage. Travel Assistant (Online Job Home Base) November 2016 - January 2017 ▪ ▪ ▪ Assist customers in booking and reservation of their vacation trip Posting pictures and making a detailed captions like things to do, what to see , in each of the destinations we offer on the travel website. Travel planner, providing options and availability according to the customer’s needs and budget. Emirates Palace Hotel (Public Area Attendant) Abu Dhabi United Arab Emirates November 2006 – November 2009 ▪ ▪ ▪ Meet and greet the customer upon arrival at the hotel. Clean all public areas. Function as room attendant or waitress when hotel reservation increases. Jollibee Food Corporation (Order Taker/Cashier) Tabunok , Cebu City Philippines October 2004 – May 2005 ▪ ▪ ▪ Assist and Take customers order Arrange products for dine in and take out orders Making a weekly inventory Applications, Tools and Skills that I am well equipped of: o Customer Support – Advanced o Technical Support – Advanced o Product Support – Advanced o Sales Support - Advanced o Data Entry – Advanced o Chat Support / Email – Intermediate o Microsoft Office – Intermediate o KVS Tools - Advanced o Voyager Tool - Advanced o Telegence Tool – Advanced o Opus Tools – Advanced o System X Tool – Advanced o Torch Tool – Advanced o Clarify Tool – Advanced o Avaya - Advanced o Skype – Advanced o WhatsApp and Viber – Advanced o Inbound / Outbound Calling – Advanced