Córdoba - Argentina
María Belén Alaye
Software Quality Assurance Tester | Customer Support
--
/Orhianna
/mbelen-alaye
ABOUT ME
Software QA Tester with 3+ years of experience in web and mobile products, specializing in functional, regression, and exploratory
testing. I also have experience in user support, including incident reproduction, triage, and escalation, with a strong focus on clear and
well-structured documentation.
My professional journey began with a Bachelor’s degree in Advertising and continued into Full Stack Development, a path that allowed
me to combine creative thinking, business perspective, and solid technical understanding. This blend drives me to approach challenges
holistically, prioritizing product quality and user experience.
I work collaboratively with Product and Development teams under agile methodologies, communicating clearly and staying resultsoriented, always aiming to contribute to stable, efficient releases aligned with team goals.
WORK EXPERIENCE
QA Manual & User Support
Aspe.ai
August 2024 – January 2026
Company specialized in developing AI assistants that provide customized customer service.
Provided user support on the platform, including live sessions and demonstrations.
Reported, documented, and tracked bugs using Asana, ensuring effective communication with the development team.
Executed functional and regression testing for new platform features.
Conducted prompt testing and configuration to optimize assistant responses.
Created technical documentation, user guides, and video tutorials to facilitate platform adoption.
Collaborated closely with developers to ensure stable releases and enhance user experience.
QA Tester and Lead
Entre
February 2022 – Present
Platform dedicated to connecting experts, investors, and entrepreneurs, providing tools for professional development.
Led the QA Testing and Mobile teams, organizing workflows and ensuring goal achievement.
Performed manual and regression testing on web and mobile applications.
Designed and executed test scenarios, user cases, and test plans.
Provided user support and managed task planning and tracking for the development team.
Participated in design reviews, offering insights into product functionality requirements and potential issues.
Documented and reported defects using GitHub, ensuring effective communication with product and development teams.
Supervised and trained new QA team members, fostering a collaborative work environment.
Closely collaborated in project planning and follow-up under agile methodologies (Scrum/Kanban).
Product Manager & Software QA
Roladex (Subsidiary of Entre)
Company specialized in developing web and mobile projects.
Led and monitored the development of web and mobile platform projects.
Analyzed client needs and prepared documentation to support project proposals and execution.
Created technical documentation and guides for project initiation and delivery.
Performed QA/QC testing on developed projects to ensure quality and compliance with requirements.
Documented and reported defects using GitHub Board, Jira, or Trello, depending on client needs.
Collaborated closely with developers to ensure stable and effective project delivery.
June 2023 – Present
Freelance Consultant
SW Factory
January 2023 – Present
Is my own company, dedicated to providing software consulting and quality assurance services for client platforms.
Developed social media communication campaigns and digital strategies.
Designed visual identities and graphic materials for clients.
Conducted IT project analysis and guidance, supporting planning and execution.
Performed QA testing for small and medium-scale web and mobile application projects.
Documented and reported defects using Excel, Jira, and Trello, ensuring effective communication with development teams.
Created tutorials and guide videos on key platform functionalities.
Provided direct user support, resolving incidents and inquiries.
Collaborated with companies such as Sinergy, Affix, and IA de Poder on software and QA projects.
Fullstack Program Assistant (Teaching Assistant)
Henry
November 2021 – February 2022
SoyHenry is an intensive tech bootcamp focused on training junior talent through hands-on projects, mentorship, and collaborative
learning.
Coordinated student groups to foster integration and collaboration.
Guided students through their first steps in the bootcamp.
Assisted in solving exercises and promoted pair programming.
Suggested improvements to bootcamp processes to enhance the learning experience.
Fullstack Developer
August 2021– February 2022
Developed a Single Page Application (SPA) for videogames using React for the front-end and Redux for state management.
Designed the interface with pure CSS, without external libraries.
Integrated a videogame API and built a custom database with PostgreSQL.
Implemented the back-end with Node.js and Express, ensuring scalability.
Application features included filtering, detailed game information, and controlled forms.
ACADEMIC FORMATION
FullStack Developer
Degree in Advertising
SoyHenry BootCamp -)
Universidad Empresarial Siglo 21
LANGUAGES
English: Advanced.
Spanish: Native
Portuguese: Basic.
TECHNOLOGIES / TOOLS
Languages & Frameworks: JavaScript, React, Redux, Node.js, Express, PostgreSQL, HTML5, CSS.
Testing & QA: Jira, Trello, Asana, GitHub Projects, Postman, Excel.
Design: Figma, Photoshop, Illustrator and Canva, Notion, Microsoft Office and Google Workspace.
Communication & Others: Notion, Microsoft Office, Google Workspace, Zoom, and Slack.
IA Platforms: ChatGPT, Gemini, Lovable, and Copilot.
HARD SKILLS
Prompt configuration and optimization for AI assistants.
IT project management and team coordination.
Manual Testing (Functional Testing).
Regression, Exploratory, and SmokeTesting.
Test Case Design & Execution.
Test Scenarios & Checklists.
Bug Reporting (Steps to Reproduce, Expected vs Actual, Evidence)
Test Documentation (Guides, Tutorials, Knowledge Base)
User Acceptance Testing / Acceptance Criteria Validation
Incident Reproduction, Classification & Escalation (Support/QA)
Ticket Management / Issue Triage
UX/UI Feedback (Usability testing – basic)
Prompt Testing / Prompt Validation (AI assistants)
SOFT SKILLS
Creativity and innovation.
Critical thinking and analytical mindset.
Leadership and teamwork.
Effective communication and sociability.
Attention to detail.
Problem-solving / Conflict resolution.
Ownership & accountability.
Adaptability / flexibility.
Empathy & customer focus (user experience)
ADDITIONAL INFORMATION: MORE WORK EXPERIENCE
Commercial Manager
Level One SRL
February 2014 – July 2021
Gastronomy company specialized in catering services for events.
Led the marketing, commercial, and customer service areas.
Designed and implemented communication projects and commercial strategies.
Prepared presentations and proposals for corporate and individual clients.
Managed client relationships, including follow-up and retention.
Coordinated logistics and event execution, ensuring high-quality service delivery.
Supervised and trained staff, fostering an efficient and service-oriented team.
Account Executive
Nexprom
March 2013 – July 2021
Promotional marketing company specialized in communication projects and merchandising.
Managed promotional communication projects for corporate clients.
Prepared commercial proposals tailored to client requirements.
Maintained direct contact and continuous follow-up with clients, strengthening business relationships.
Oversaw production and delivery of merchandising, ensuring quality and timely execution.
Account Executive
Grupo Pexo / Emblue
Octobre 2011 – February 2013
Online marketing company specialized in digital projects and direct communication.
Managed business projects and online marketing campaigns for corporate clients.
Prepared commercial proposals tailored to client requirements.
Analyzed client situations and maintained direct contact to strengthen business relationships.
Delivered training sessions to SMEs for the Government of Buenos Aires for one year, focused on communication and direct
marketing.
Junior Creative & Graphic Designer
Romero Victorica
Advertising agency specialized in corporate campaigns and visual communication.
Contributed to the creation and development of corporate campaigns for clients across different industries.
Designed corporate images, logos, and graphic materials.
Produced flyers and printed advertising pieces, ensuring brand consistency.
Collaborated with creative teams in the conceptualization of visual proposals.
April 2010 – February 2011
