Maria Arlita Isma

Maria Arlita Isma BUSINESS OPERATIONS LOGISTICAL SUPPORT ADMINISTRATIVE SUPPORT-| - PRIMARY SKILLS • • • • • • • • • Customer Support and Inquiries Billing Inquiries Sales Inventory Management and Analysis Administrative Tasks and Reporting Executive Assistant Tasks Logistical Support Ad hoc Tasks Business Operations EXPERIENCE • Business Operations VA | Mailbox Rescue September 2024 – December 2025 • • • • EDUCATION • College of Maasin Bachelor of Science in Nursing CAP College Foundation Inc Bachelor of Science in Business Administration College of Maasin Master’s Degree - Public Administration Bookkeeping NC III | TESDA Record Management Training | DepED • Customer Service Representative | Teleperformance Inc./APAC CSI October 2009 – February 2015 • • • • • • • • • • • • • Administrative Assistant | Department of Education (Local Government) September 2016 – April 2024 • Handled inbound calls, emails, and chat inquiries professionally. Provided accurate product/service information to resolve customer concerns. Managed billing, orders, technical issues, and account inquiries. Identified customer needs and recommended upgrades or add-ons Upsold and cross-sold products based on customer profiles. Processed orders, account changes, and service requests accurately. Maintained detailed records of customer interactions and transactions. Met or exceeded sales targets and customer service KPIs. Collaborated with team to improve sales and service techniques Ensured compliance with policies, data privacy, and QA standards. Managed account support, promoted upgrades, maintained satisfaction scores. Customer & Vendor Management: Handle communication and leads. CRM Management: Maintain accurate records, support pipelines, enable follow-ups. Reporting & Feedback: Create reports, manage email campaigns, run surveys. Executive Support: Manage inbox, calendar, prioritize messages, draft replies. Meeting Support: Prepare agendas, record minutes, track action items. Logistics & Research: Handle routine admin and research tasks. Operations & Processes: Manage SOPs, invoices, cloud storage, vendors, subscriptions. Marketing & Growth: Schedule posts, ideate content, conduct targeted research. • • • • • • • • • • • Prepare, encode, and file SGOD communications, reports, and records. Maintain and update SGOD program documents (DRRM, health, partnerships, trainings). Organize and archive files; schedule meetings, trainings, and workshops. Prepare attendance sheets, documentation, and activity reports; manage calls and emails. Process requests for supplies, materials, and logistics. Gather, encode, and consolidate data for SGOD reports. Assist in SGOD activities (DRRM drills, Brigada Eskwela, feeding, wellness programs) Provide logistical support for capacity-building sessions. Coordinate with schools, LGUs, and stakeholders. Follow up on submissions from schools. Assist in liquidation reports and monitor fund utilization. Maintain inventory of SGOD supplies and equipment. Office Staff | Provincial Treasurer’s Office Jul 2015 - Aug 2016 • • • • Entered financial data, maintained records, ensured compliance. Handled customer inquiries, resolved issues, provided product/service info. Achieved individual and team goals in fastpaced environment. Managed calls, resolved service issues, built customer relationships.