Maria Arlene Ferrera

MARIA ARLENE G. FERRERA 2181 Dely Street, Area 15, Brookside Hills Subdivision, Cainta, Rizal Cellphone #-- OBJECTIVE: Seeking a home-based Virtual Assistant position utilizing my expertise on Admin Support, Social Media Management, Schedule Management/Calendar Management, Email Management/Email Handling, Internet Research, Office applications, Data Entry, Gmail, Google Docs, Google Spreadsheets, WordPress Management, lead generation, sales and collections, negotiating and closing deals, exemplary customer service and communication skills that offers security and professionalism growth opportunities. I am ready and excited to work full time for a long term opportunity and make an immediate contribution to increase sales, collections and profitability to your continued business success. WORK EXPERIENCE ENZI Corporation SENIOR CREDIT AND COLLECTION AGENT – Local Bank and Foreign Bank Accounts (Credit Cards and Loan Accounts) March 2003 to September 2014 - - Operating computer using CRM (Customer Relationship Management) in monitoring, updating accounts to ensure efficient portfolio management, building email list, organizing contact information, submitting daily reports and collections analysis. Lead generation using strategic and extensive skills on skip tracing in extracting and gathering positive emails, contact numbers, contact persons and other related contact information generating positive results and responses through internet research such as Facebook, Twitter, Linkedin and other social media sites. Appointment setting. Schedule meetings with clients and customers using highly effective negotiations and techniques, closing deals, collecting lump sum and high volume of payment arrangements achieving targets, exceeding quotas and collection expectations. Cold calling. Making effective inbound and outbound calls from list of clients and companies provided. Locating and verifying information for the purpose on collecting unpaid and unsettled accounts (credit cards and loans both from local and foreign accounts) through customer’s family, friends, co-workers and using other social media sites. Sending email templates, details of accounts, demand letters, payment reminders, proposals, contracts, payment agreement and arrangement of accounts. Ensure excellent customer service to client inquiries and complaints. Develop good relationship with clients and maintain well-standing of customer accounts. Adopt planning strategies on ways to increase collections and hit given targets. Easycall Communications Philippines Inc. MESSAGE HANDLING SPECIALIST / TEAM LEADER March 1991 to March 2002 - Answer calls and transmit messages accurately. Attend and handle customer complaints and inquiries. Assist the training officer in the orientation and training of new message handling specialists. Assist deployment controller in monitoring service level of the whole Easy Call operations. Assist the line supervisor in administrative functions, productivity, recording and line performance reporting. EDUCATIONAL ATTAINMENT College Saint Paul University of Manila Bachelor of Science in Information and Computer Science March 1990. Secondary Lyceum of Tuao Cagayan Valley March 1986. Primary Tuao Central Elementary School Cagayan Valley March 1982 PERSONAL DATA Nickname Date of Birth Place of Birth Religion Citizenship Civil Status Languages - Arlene, Maria, Aiko - May 27, 1970 - Manila - Catholic - Filipino - Married - Tagalog, English SKILLS: - Computer literate using CRM (Customer Relationship Management) and Microsoft Application: MSWord and MSExcel. - I offer quality results in: Admin Support, Social Media Management, Email Management /Email Handling, Schedule Management/Calendar Management, Internet Research, Data Entry, Gmail, Office Applications, Google Docs, Google Spreadsheets, WordPress Management. - More than 11 years of extensive experience and skills in Admin Support, lead generation, sales and collections, negotiating and closing deals, and exemplary customer service and communication skills achieving collection targets, exceeding quotas and collection expectations. - I have played a key role in adopting planning strategies on ways to increase collections, profitability and hit given targets. As a successful track record, I received recognition for my valuable contribution to the company’s performance by closing deals and collecting multimillion debts for clients, contributing to the excellent performance and profitability of ENZI Corporation, a collection agency company, one of the biggest in the industry in the Philippines, serving the needs of local and foreign banks and lending institutions. - With positive attitude combined with leadership, experience, determination, passion, integrity and work ethic values makes me an asset to any project. - With my passion and expertise in sales and collections, I am ready for a more challenging assignment and really excites me to apply my skills for sales and collections, negotiating and closing deals, customer service and communication skills to increase sales, collections and profitability to your continued business success. Reference Person: Maria Cristina Dinglasan : Assistant Manager Enzi Corporation Cellphone no- Tab Tubig: Supervisor Enzi Corporation Cellphone No-