Maria Aristizabal

 I. PERSONAL SUMMARY I am professional in Economics and International Business with work experience in Customer Service, assisting in Project Managing and Sales. I am a responsible and reliable person, service and result oriented, with excellent relations, and great competencies in teamwork, analytic capacity, negotiation, planning and organizing. II. ACADEMIC QUALIFICATIONS University: ICESI University – Economics and International Business (Oct. 2008) High School: Lauretta Bender School – Academic High School (Jun. 2000) Languages: Spanish, English (100%) Computer Skills: Microsoft Office (Word, Excel, Power Point, Outlook) III. COURSES AND SEMINARS Evolution Seminar, “Professional of Superior Service”, Cicloss Training & Development, Getronics Colombia. Advanced Excel Course, ICESI University, Cali Colombia IV. WORK EXPERIENCE Company: GS Globales – Scotiabank Group (since June. 2015 – April 2017) Position: Customer Service Officer Main Role: Customer service – Canada Support Responsibilities: providing Customer Service to Scotiabank customers in Canada based on the principles of knowledge and delivering best advice and solutions, to meet their banking needs (in Day to Day Banking and Revolving Credit). Managing of company operating systems and resources, and collaborating with other departments and teams in Canada. Constantly haring feedback and coaching experiences with team leads and team partners, which are key our improvement and reaching our goal of excellence in service and growth. Contact: Hugo Quintero – Team Leader Company: Getronics – Project - CITIBANK (Jan. 2012 - Nov. 2012) Position: Project Leader Main Role: Assist in project managing for Citibank Prepaid Cards.  Responsibilities: Providing Customer Service to corporate customers in countries of Latin America and the Caribbean, supporting work teams located in other countries in the process of development, launching and implementing of Prepaid Cards in the region, and assisting senior executives with consolidating information and reporting. Phone:-,- Bogotá Contact: Adrian Diaz – Supervisor Company: FLORES SANTA ISABEL S.A. CI. (Sept. 2010- Sept. 2011) Position: Account Executive Main Role: Customer Service and support for the Sales Team. Responsibilities: Customer Service, following up with orders and deliveries of flowers within the United States, help provide immediate solutions to possible issues experienced with orders, and assist with the permanent monitoring and update of website. Phone:-, Bogotá Contact: Alejandro Dávila - Manager