Maria Antoniette Vidal

I am a dedicated and detail-oriented Virtual Assistant with over four years of experience in customer service and technical support, along with hands-on experience as a Medical Coordinator in a remote setting. I specialize in providing reliable administrative support, managing communications, and ensuring smooth day-to-day operations for clients.

In my recent role as a Medical Coordinator, I handled cold calling, patient intake, medical documentation, insurance verification, and appointment coordination with healthcare providers. This role enhanced my ability to communicate effectively, manage sensitive information, and handle objections while maintaining professionalism and empathy.

With my background in the BPO industry, I have extensive experience handling customer inquiries via phone, chat, and email. I am skilled in active listening, problem-solving, and delivering excellent customer service. I was promoted to Subject Matter Expert and later to Operations Supervisor, where I led teams, trained staff, and consistently exceeded performance targets, earning recognition as a Top Supervisor.

I am highly organized, tech-savvy, and adaptable to different tools and systems. I take pride in being reliable, efficient, and committed to helping businesses grow by providing quality support.