Maria Anna C. Impas

MARIA ANNA IMPAS WORK EXPERIENCE Real Estate Lead Generation- Cold Caller • (Nov 10, 2021-June 29, 2022) ALL ABOUT ME I am an experienced VA / Personal Assistant with intensive administrative support and customer service experience. An organized individual with good communication skills. A team player with strong leadership, self motivated, reliable, result and detailoriented person. ACCOMPLISHMENTS Top 5 Achiever in the Pinnacle of Success Gala Night. CSAT Star CONTACT INFO Cell: -/ - Skype: - Email:-Address: Bay, Laguna, Philippines Linkedin: https://www.linkedin.com/in/maria-annaimpas-8a23a016a/ CORE SKILLS • AVP Production / Video editing skills • Social Media Marketing Skills • Content Creation • Graphic Designing • Admin Assistant • Spreadsheet Management • Data Filing/Organization • Email/Phone Management • Calendar Management • Customer Support • CRM Database Management • Event Planning/Coordination EDUCATION BACKGROUND Bachelor of Science in Business Administration Major in Management Member, Southern Freelancers Completed Southern Freelancer's Internship Program - Class 2 Online Course Using a dialer to make outbound cold calls to new prospects/ homeowners. Choosing dispositions for the prospects/contacts according within cold call platform. Handling objections properly. Utilization of a time tracking app. Virtual Assistant - Part time• (July 2021-Feb 2022) Create content to post on the company’s social media channels. Ensures the office runs smoothly by providing administrative support. Manage and coordinate the activities of real estate owned (REO) properties, from the time the property is received by the foreclosure unit to the time the asset is ready to be listed in the marketplace. Advisor 1, Customer Service Representative • Concentrix CVG Phils. Inc. (Oct 2020-March 2021) Handled inbound calls and assisted customers to book, modify and cancel car rental reservations Managed main CRM tool and ensured all profiles of new and existing customers are updated in a timely manner accurately. Owner • Happy Bizz (eCommerce/Retail) (2016-Present) Created and facilitated online contests to retain members and attract new members Wrote and edited high-quality content and visually impactful programs under deadline pressure with an exciting, captivating, and authentic approach Developed creative design for marketing packages, including print materials, brochures, banners and signs Personal Assistant • Qatar Petroleum, Doha Qatar (Jan 2008-May 2015) Provide confidential administrative support to the Division in preparation of all memos, tender documents, fax, and minutes of the meeting, reports, and presentation materials. Handles incoming / outgoing mail, internal communications, business documents, faxes, and courier service. Archive all incoming/outgoing mails thru the Electronic Document Management System as part of the e-mindset paperless procedure. Secretary • Joint Venture Bilfinger Berger Al Hamed, Doha Qatar (June 2006-Aug 2007) Managed phone lines (incoming and outgoing) and provided clerical support such as file maintenance, report preparation, and sensitive documentation processing/analysis. Provides information as needed by the site Engineers by using the General Register database. WORK EXPERIENCE Secretary - Temporary Status Alfardan Group of Companies (April to May 31, 2006) Carried out correspondence related to the IT facility Organizes and maintains the daily calendar of the Vice President. Performs administrative duties and looks after the overall administrative operation of the IT Department. Maintained complete records of requisitions, quotations, invoices and delivery reports of the group. Account Officer CARD BANK. INC. (Micro-Finance Oriented Rural Bank (Feb.2004 to Feb. 9, 2006) Provide orientation to the new prospective clients regarding the policies and procedures of the institution. Conduct trainings of new clients and group recognition test to the new prospective clients. Maintained and monitor the existing Centre. Conduct loan inventory and approving loan application. Conduct house visit and center meetings. Follow-up and monitor past due clients. Conducting Credit Investigation and Background Investigation for the new Prospective Clients. Branch Manager Trainee CARD BANK, INC. (June 2003 to Jan. 2004) OFFICE MANAGEMENT Sending request for supplies to Executive Office. STAFF MANAGEMENT. Sending recommendation of staff to the head office. Coordinating proper process of staff transfer. Verifying and signing the attendance and movement of staff register. Overseeing the daily activities of staff towards this activity. PUBLIC RELATION Maintaining a friendly relation to the local representative as well as with the government officials like other non government organization. Sending personnel related documents of staff to the personnel unit as may be needed. Approving and maintaining records of staff vacation, sick leave and other related leave. Identifying staff potentiality and utilizing skills accordingly as well as identifying their weaknesses and taking appropriate measures. • Preparing correspondence for clients. DAILY ACTIVITIES Visiting center meeting for working days, to the clients to validate information provided by technical officers. Issuance of passbook and code nos. to the centers and make sure that each center has appropriate signboard. Doing physical monitoring by paying a visit to at least 3 clients houses each day aside from regular visit. Observing how the technical officers manage the center meeting. Observing that the Technical Officers has a good relationship with the clients. ACCOUNT MANAGEMENT Sending fund request to the head office. Preparing and sending financial report of the branch every end of the month to the executive office . Supply requisition for the branch. Technical Officer CARD BANK, INC. (Center for Agriculture & Rural Dev’t. Inc.) (April 1998 – May 2003) Conducted training to prospective clients. Handled clients with loan and maintained their centers. Motivate clients with repayment problem. Preparing the loan documents and other necessary documentation. Conducting inventory or project visitation to the clients. Conducting home visitation in all clients especially with repayment problem. CHARACTER REFERENCES John Burke Email :-Contact Number:- Christopher Gadacho Email:-Contact Number: -