Maria Angelie Erica P. Dusanic I Social Media Virtual Assistant
Location: Belgrade, Serbia
Telephone: -
Email:-LinkedIn:www.linkedin.com/in/angelie-dusanic
Professional Profile
I am a Social Media Virtual Assistant with 2 years of experience.
I will help you boost your business’s productivity by providing knowledge in Social Media
Marketing strategies through testing and analyzing buyer’s persona and engaging them.
I know Basic Graphic Designing and Management processes to achieve my client's goals.
With several years as an Administrative Assistant in a Cruise ship, my experiences in a
high-pressured environment have taught me attention to details, resilience, and flexibility in
using different tasks provided by the client.
Assisting with administrative, business development, social media, and other tasks.
I am tech-savvy and able to communicate through multiple channels, and organized. I have a
high level of energy and am driven by the desire to progress and learn new things every day.
Traveled Europe (Mediterranean) and the US (Miami, eastern and western Caribbean) and had
interaction with a diverse group of people.
To provide my best knowledge and contribute to my Client's success is my top priority.
Core Skills:
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Social Media Management
Calendar MAnagement
Google Docs/Sheets/Slides
Social Media Marketing
Facebook Ads
Content Creation
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Graphic Designing
Wordpress Management
Office Application
Web Research
Data Entry
PROFESSIONAL EXPERIENCE
Social Media Marketing and Management
VA BOOTCAMP
Philippines
December 2019 to present
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Manage social media accounts, responds to inquiries and comments
create content for customer’s engagement
boost post after live webinars/ Blog posts
Email Marketing using Drip and Getresponse
Schedule broadcasts and posts
OUTBOUND VERIFIER
BROKER MATCH INCORPORATED
SIMI VALLEY, CALIFORNIA
MAY 2016- JULY 2016
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Verifying leads information regarding their existing mortgage loan.
Offer refinance to make their loan lower than what they pay.
To reach daily quota
WAITER
ROYAL CARIBBEAN CRUISE LINE
MAY 2016 – JAN 2017
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Working in main dining service and various other food and beverage service venues
Uses appropriate food and wine terminology and pronunciation to enhance the guest's dining
experience.
Familiar with menu descriptions and wine lists in order to discuss items appropriately with
guests.
Presents both food and beverage menus to guests, suggests dinner courses, appropriate wines
and answers questions regarding menu and wine selections per Gold Anchor Standards.
Relays order to galley as required and serve courses from galley and beverages from various
locations.
ASSISTANT WAITER
ROYAL CARIBBEAN CRUISE LINE
SEPTEMBER 2012- JAN 2016
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Reports to the Waiter, Head Waiter and Assistant Restaurant Manager
Provides assistance and support to the assigned waiter in anticipating and fulfilling the
passenger’s requests
Responsible for serving non-alcoholic beverages and bread, ordering, pick-up and delivery of
food and beverage items to the workstation and tables and transporting back to the galley the
soiled dishes, glassware and silverware
Provides assistance to the assigned waiter, waitress in setting up tables, linen, glassware,
silverware and china as well as presents food and beverage menus to passengers
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RESTAURANT ADMIN
MAY 2012- DEC 2017
Handle all the administrative duties of the restaurant
FOOD COMMITTEE REPRESENTATIVE
Representing food and beverage department in every meeting regarding
MESS ATTENDANT
ROYAL CARIBBEAN CRUISE LINE
DEC 2010 – JULY 2012
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provide food and beverage service in the Crew, Officers, and Staff dining room as well as
various cafes, restaurants, and other food and beverage venues.
interacting with fellow shipboard employees and/or being in the presence of guest contact and
crew areas
CUSTOMER SALES REPRESENTATIVE
CONVERGYS
June 2009- September 2010
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Manage large amounts of incoming calls
Generate Sales leads
Identify and assess customer’s needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right method/tools
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Meet personal/customer service team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow
to ensure resolution
Keep records on customer interactions, process customers accounts and file documents
Follow communication procedure, guideline and policies
Take the extra mile to engage customers
CUSTOMER SERVICE ASSISTANT
Market Strategic Firm Inc.
May 2008 – JAN 2009
● Responsible for assisting customers on service issues and solving their problems.
● greeting customers, understanding their problems related to the product or service,
interpreting the reason or cause behind the problem,
● informing the concerned department or person, processing customer's requests, providing
customers with feedback or necessary information,
● responsible for handling bills and payments as part of the service
Trainee Shift Team leader
CLASSIC SAVORY RESTAURANT
June 2007 – Jan 2008
● trained to be next team leader
● responsible in receiving deliveries, monitoring stocks and new products
● motivates team members to achieve target sales
● provides dining service to the guest
EDUCATION
COLLEGE:
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New Era University
Bachelor of Science in Business Administration
Major in Marketing
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Most Outstanding Member of New Era Junior Marketing Association
Academic Year Batch 2009
2nd Place Marketing QUIZ BEE Aug. 2007
