MARIA ANGELI FARNASO RONDUBIO
Phone Number:-
Email Address:-
OBJECTIVE: Seeking a position in a leading multinational organization, contributing business value by developing and executing a strategic, long-term vison while leading the company to achieve measurable business results and growth.
WORK EXPERIENCE:
CLIENT SERVICES EXECUTIVE
STAFFING AND RETAIL VERTICAL
Sterling Talent Solutions
August 2014 – Present
Proactively manage customer background screening day-to-day programs to best align with customer’s organizational needs.
• Attend regular business reviews (via on-site or phone) as the day-to-day owner of the client’s background screening program.
Assist clients in making informed hiring decisions, including conducting training on using our system (for both individuals and groups). Create client specific training guides, when necessary.
Identify areas for upsell and improvement by knowing the client’s daily processes. Work with the Account Manager to implement the new services.
Respond to client questions about our services, results and provide additional specialized services when needed.
Liaise between clients and internal departments to provide clear and accurate program guidance and issue resolution for customers.
Ensure that all requests and case management workflows are resolved in a timely manner to meet contractual SLAs and client expectations.
Conduct client needs analysis presentations to management as requested
Conduct and deliver additional projects as assigned by manager
Handles escalated issues in a timely and professional manner
TECHNICAL SUPPORT REPRESENTATIVE II
TIMEWARNER CABLE
Startek Philippines Inc
September 2012 – August 2014
Handled inbound calls for a US based company who offers broadband services to its customers. Assist customers with their network related issues.
IT HELPDESK LEVEL II
ATOS / Siemens
October 2011 – December 2011
Assist Siemens users having difficulty accessing their account (password reset, hardware, software troubleshooting, escalations)
TECHNICAL SUPPORT REPRESENTATIVE II
HEWLETT PACKARD
Stream Global Services
May 2011 – September 2011
Handled inbound US based calls from Hewlett Packard customers having software, hardware and network related issues.
Upsell Microsoft and HP products when necessary
TECHINICAL SUPPORT REPRESENTATIVE
TELSTRA BIGPOND
Teleperformance Philippines
February 2010 – March 2011
Handled inbound AU based calls from Bigpond customers having network related issues.
EDUCATION:
BACHELOR OF SCIENCE IN NURSING (S.Y 2006 – 2008)
Iloilo Doctors College
Iloilo City, Philippines
SKILLS AND PERSONAL INFORMATION:
MS Office Suite (MS Word, MS, Excel, MS Powerpoint)
Client Relations
Account Management
Detail oriented, flexible, very patient, hardworking and highly resourceful
Customer Service
Salesforce
REFERENCES:
Available upon request.
