MARIA ANGELA
CANDELARIO
VIRTUAL ASSISTANT
ABOUT
PROFESSIONAL
SKILLS
Virtual Assistance
Customer Service
Simple Graphic Design
Fraud Detection
Comparative Marketing Analysis
Data Entry
Online Tutoring
Seeking a position as a Virtual Assistant. Highly experienced in providing
online, virtual support in terms of social media account management,
correspondence and customer support, with special talent in managing
emails, simple graphic design and creating newsletters.
WORK EXPERIENCE
AWESOME SUCCESS COACH
PERSONAL SKILLS
Creative spirit
Reliable and professional
Organized
Time management
Team player
Fast learner
Motivated
CONTACT
P: - /-
E:-Skype: angelcandelario27
Elevate Real Estate Brokers | August 2017 - April 2018
Manage social media accounts (Includes FB Ads management)
Call top agents in Florida to attend webinars
Provide virtual assistance to Elevate Team Leaders and Agents
Assist agents in tweaking their Real Estate Website (Real Geeks)
17LINGO (MR. LANGUAGE)
Team Leader | October 2016 - September 2017
Provide weekly coaching and training to ESL tutors
Conduct classes to chinese students (10 hours per week)
Create effective lesson materials for ESL students
Spearhead useful strategic teaching webinars for co-managers and
tutors
JPMORGAN CHASE & CO.
FRAUD ANALYST | February 2016 - September 2017
Determine existing fraud trends by analyzing application details and
patterns.
Identify fraudulent applications and cancel them from further
processing.
Interact with banks and customers to validate information and to
confirm or cancel applications.
SYNCHRONY FINANCIAL
Team Leader | October 2016 - September 2017
Monitor real time queues and identify high risk transactions within
the business portfolio.
Observe customer transactions to identify fraudulent activity such as
account take over, friendly fraud, theft and similar other risks.
Resolve customer issues within the scope of existing service level
agreements.
Monitor constantly customer and transactional records to identify
unauthorized transactions and fraudulent accounts.
Resolve queued transactions within the service level agreements to
reduce potential revenue losses.
PROFESSIONAL
SKILLS
Customer Service
Comparative Marketing Analysis
Data Entry
Fraud Detection/Prevention
Online Tutoring
Simple Graphic Design
Virtual Assistance
APAC CUSTOMER SERVICE (ALLORICA PHILIPPINES)
Customer Service Representative | April 2011 - October 2012
Analyzes complaints from customers and provides adequate
resolutions.
Develops and maintains vast knowledge of the products and services
being offered.
Tracks proposed resolutions and follows up with customers in a
timely fashion.
Acts as a liaison between customers and management in order to
enhance the overall customer experience that is compliant to HIPAA.
PERSONAL SKILLS
Creative spirit
Reliable and professional
Organized
Time management
Team player
Fast learner
Motivated
EDUCATION
BACHELOR OF SCIENCE, SECONDARY EDUCATION MAJOR IN ENGLISH
Polytechnic University of the Philippines | 2009 - 2011
GPA 2.06
AWARDS
Above and Beyond Awardee
Synchrony Financial, Jan 2013
CONTACT
P: - /-
E:-Skype: angelcandelario27
Most Valuable Fraud Employee
Synchrony Financial, Jan 2014
MOST OUTSTANDING STUDENT COUNCIL
Polytechnic University of the Philippines| March 2011
REFERENCE
ALVIN PANGHULAN
PRU LIFE FINANCIAL ADVISOR-
VAN JOVI MOSE
FRAUD SPECIALIST, HSBC PH-
JELAINE HIZON
FRAUD SPECIALIST, SYNCHRONY FINANCIAL-
