Maria Andersen

Maria Andersen 3119 Heatherwood Lane --linkedin.com/in/maria-andersen I am an organized and driven customer service professional with more than ten years’ experience in the hospitality and airline industries. Seeking an opportunity with a company that allows for the application of my strong organizational, communication and customer retention skills. Skills • • • • • • Fluent in Spanish Communication Telephone / Receptionist Adaptability Organizational Office / Computer Experience March 2022 – Present Front Desk Supervisor / The Westin Sarasota, Florida • • • • Coordinate with other departments for seamless operations Prepare reports and manage front desk inventory Oversee daily front desk operations • • Handle guest complaints and provide resolutions Ensure high standards of customer service are maintained Manage and train front desk staff JUNE 2017 – March 2022 Front Desk Representative / The Westin Sarasota, Florida • Concierge Services • Check-In / Check-Out Guests • Receptionist / Phone Skills • Guest Relations JANUARY 2010 – AUGUST 2018 Hostess & Floor Manager / Mozaic Restaurant, Florida • Greet & Seat Guests • Manage Guest Relations • Take & Confirm Reservations • Schedule Staff & Manage Floor • Assign Tables & Staff Sections MAY 2003 – NOVEMBER 2006 Counter Agent / TACA Airlines, Guayaquil – Ecuador • Boarding Passengers • Customer Service • Gate Attendant • Make Reservations • Ticket Sales • Baggage Services (Lost and Found) • Office Administration MAY 2003 – OCTOBER 2006 Concierge & Front Desk / Hotel Rio, Guayaquil, Ecuador • Check-In / Check-Out Guests • Event Coordinator • Light Office duties • Guest Relations JANUARY 2001 – MARCH 2003 Customer Service / Lan Chile Airline, Guayaquil, Ecuador • Gate Attendant • Ramp Operator • Security Training • Flight Control • Documentation Control • Check in Passengers DECEMBER 1996 – MARCH 2003 Reservationist / Tame Airline, Guayaquil, Ecuador • • • Check in Passengers VIP Gate-Room Ramp Operator • • Customer Service Gate Attendant MARCH 1993 – DECEMBER 1996 Shift Supervisor / LACSA Airline, Guayaquil, Ecuador • Oversee all Operations- Customer Service Agent / Diners Club & Visa, Guayaquil, Ecuador • Credit Department Assistant & Receptionist Education FEBRUARY 1989 High School Diploma / Liceo Norteamericano, Guayaquil, EC DECEMBER 1991 Associate’s Degree / Escuela Superior Politecnica del Litoral, Guayaquil , EC English Language FEBRUARY 1993 Bachelor’s Degree / Universidad del Pacifico del Ecuador, Guayaquil, EC English Language Course Certificates: • • • • • • • Supervisory Development Training – Kolter Hospitality 2022 Supervisory Skill Builders – National Restaurant Association / AHLEI Hospitality Manager: Leadership - National Restaurant Association / AHLEI English Conversation Certificate - Borough of Manhattan Community College Airline Course Certifications – Multiple Airlines Emotional Intelligence at Work – Coventry University Young People and Their Mental Health – University of Cambridge Awards & Accolades: • • • • The “Buzz” Award – The Westin Sarasota Hotel 2023 Employee of the Year - The Westin Sarasota Hotel 2023 Hospitality Rose Award Finalist – Florida Restaurant & Lodging Association 2023 Front Line Excellence Award – Visit Sarasota County 2022