Maria Analiza Santana C. Santana

Maria Analiza Santana C. Santana General Virtual Assistant Quezon City, PH-- Profile Experienced Virtual Assistant with nine years of expertise supporting C-level executives and managers in Australia, the UK, and the US. I am skilled in CRM management, report generation, data entry, email and social media management, and I provide top-tier customer service. I am proficient in key platforms, including Zendesk, Zenoti, Trello, Infusionsoft, Canva, and AirTable, I excel in streamlining administrative tasks and optimizing workflows. Known for building strong interpersonal relationships, I bring effective people management skills and a proactive approach to delivering high-quality support for both clients and colleagues. Work Experience Chiropractor Virtual Assistant KMC Solutions (Mt. Eliza Family Chiro and Elevate Paediatrics Academy) February 2025 – Present ➢ Creates SOPs for training purposes. ➢ Manages social media posts for Facebook and Instagram. ➢ Research and Marketing ➢ Administrative Tasks Executive Administrative Assistant AmpedHq (VisitUs Reception) May 2024 – October 2024 ➢ Handles customer service emails and chats. ➢ Prepares weekly and monthly reports. ➢ Creates quotes and invoices for customers. Virtual Assistant (Part time) Kloned January 2024 – June 2024 ➢ Research on various companies in New York and Portugal and gather information we needed to send out marketing emails. ➢ Verify and update client spreadsheet. Client VA Accelerate Agency August 2022 – Jan 2024 ➢ Manages client link database and updates progress of link inserts and guest post to various domains, monitors customer service emails, prepares meeting agendas and weekly reports, audits link database and monitors progress from SEO link building. Admin Assistant/Virtual Assistant (Part time/Project based) Upwork October 2021 – March 2022 Modern Talent – Oct 25, 2021 – Nov. 13, 2021 ➢ Manages the client’s inbox and encodes the new hires details in the database. Creates product story and event calendars. Garageexcell – Dec. 29, 2021 – March 22, 2022 ➢ Updates product catalogues, inventory, client list, and company GDrive. Virtual Assistant/Executive Assistant (Magic on Tap) Multiplymii March 1, 2021 – August 13, 2021 (Magic on Tap) ➢ Provides admin support to the company’s CEO, manages the customer service emails, provides customer service through chat and email, manages the company’s digital marketing dashboard, attends team meeting, and assist the team in managing projects. Administration Officer Enablesme Inc. (The Lucy Rose Clinic) February 12, 2020 – February 19, 2021 ➢ Provides administrative support to a Thyroid clinic in Australia. I manage the patient’s calendar, schedules and reminders. I also manage the social media account of the clinic and provide answers to client queries. Administration Officer Hammerjack Pty. Ltd December 20, 2018 – February 11, 2019 ➢ Handles procurement and purchasing, receives products from various suppliers, encodes invoices, and prepares purchase orders. Reallocates tickets to the designated manager. Manages the Accounts Admin board (CRM) Administration Officer Emapta Versatile Services Inc. (HelpStreet) May 1, 2017 – July 2, 2018 ➢ Provides administrative support to the Operations team, Database management, Generates reports, and Customer service support via phone and email. Administrative Officer/Customer Success Executive MicroSourcing Philippines Inc. (Power2Motivate) July 6, 2015 – April 27, 2017 ➢ Provides administrative support to Australian clients, manages client’s portal and database, generates report, prepares user guides and supports clients via phone and email. Customer Service Representative Concentrix April 24, 2015 – June 2, 2015 ➢ Provides customer service and technical support to US based clients. Skills Exceptional Communication Time Management & Organization Technical Proficiency Adaptability & Problem-Solving Attention to Detail Tools and Softwares used: Asana, Clickup, Trello, AirTable, Notion, Xero, Canva, MS Office (Word, Excel, Powerpoint, and Publisher), Outlook, CRM, Infusionsoft, Zendesk, Hubspot, Dropbox, Filmora, Kinemaster, Netsuite, PipeDrive, Lumin, Zenoti, Skype, Slack, Zoom, Loom, Google Suite, MS Teams, Wordpress, Intercom, Instagram, Facebook, LinkedIn, and Tiktok Educational Background- Post Graduate College of Medicine Our Lady of Fatima University, Valenzuela City- Character Reference Jason Galo Team Lead – Microsourcing (Power2Motivate) Contact number:- Fiona Davison Client Manager – Accelerate Agency Email- College Bachelor of Science Major in Biology St. Paul College, Quezon City