Maria Alejandra Picon Bayona

MARIA PICON BUSINESS ADMINISTRATOR & PROJECT MANAGER WORK EXPERIENCE BUSINESS ADMINISTRATOR CONSULTANT Elite Customer Centered Solutions of New Mexico USA Apr 2024 – Jun 2024 Experienced professional with 10+ years in business administration and project management. Known for exceptional customer service, driving client satisfaction, and managing complex projects from planning to completion. Expertise includes meeting/event logistics, financial document processing, call management, and sales negotiations. Bilingual in Spanish and English. Streamlined administrative processes to improve operational efficiency. Developed and implemented comprehensive marketing plans. Coordinated team schedules and enhanced productivity. Conducted market research to identify trends and customer needs. LEGAL RECEPCIONIST Quiroga Law Office, PLLC, USA Aug 2022 – Apr 2024 Delivered exceptional customer service, addressing client inquiries professionally. Managed complex logistics for board meetings and staff events. Supported attorneys by organizing legal documents and handling travel arrangements. Efficiently managed incoming calls and maintained accurate records. CUSTOMER CARE PHONE AGENT PROFESSIONAL SKILLS Customer Service, Call Management, Event Coordination, Document Processing, Project Management, Negotiation, Team Training, Financial Management, Administrative Support, Client Relations, Problem Solving, Communication, Process Improvement, Sales, Data Organization, Multilingual Proficiency, and Contract Management. CONTACT --3 Dancers Way, Cavatina Point. SE8 3FG London, UK. 24-7 Intouch, Bogotá, Colombia Oct 2021 – Aug 2022 Provided excellent customer service, resolving client concerns effectively. Managed high volumes of incoming calls with strong communication skills. Contributed to customer loyalty through positive interactions and problem-solving. ADMINISTRATIVE CONTROLLER London City Housing, London, UK Oct 2015 - Oct 2021 Provided top-tier customer service, addressing concerns and resolving disputes. Managed confidential documentation and office operations efficiently. Coordinated office logistics, supplies, and equipment maintenance. Acted as a key point of contact for clients and visitors. Enhanced customer satisfaction, contributing to the company's strong reputation. LANGUAGES SPANISH Native ENGLISH Professional KEY SKILLS Project Management: Salesforce, MS Teams, Jira Communication & Collaboration: ADMINISTRATIVE SECRETARY Ombudsman's Office of Colombia, Bogotá, Colombia Mar 2012 - Oct 2014 Provided top-tier customer service, addressing concerns and resolving disputes. Managed confidential documentation and office operations efficiently. Coordinated office logistics, supplies, and equipment maintenance. Acted as a key point of contact for clients and visitors. Enhanced customer satisfaction, contributing to the company's strong reputation. Slack, Zoom, Google Workspace Document Management: Google Docs, Microsoft Office Suite Customer Relationship Management (CRM): Salesforce, HubSpot EDUCATION GRANCOLOMBIANO POLYTECHNIC UNIVERSITY (POLITÉCNICO GRANCOLOMBIANO) BOGOTÁ, COLOMBIA TECHNOLOGIST: FINANCIAL MANAGEMENT TECHNOLOGY 2020 Completed professional training in Financial Management Technology. BACHELOR'S DEGREE IN BUSINESS ADMINISTRATION 2022 Specialized in Business Administration with coursework in real estate,cosmetology, and more. Acquired skills in management, human resources, and financial indicators interpretation. Completed Real Estate Agent Course. POSTGRADUATE DIPLOMA IN PROJECT MANAGEMENT IN DATA INTELLIGENCE 2024 Specialized in project management with a focus on data-driven decision-making. Developed skills in using data analysis to optimize project outcomes and streamline operations. M P M A R I A P I C O N