Margie Serrano

With over a year of hands-on experience as a Virtual Assistant and Call Center Agent, I’ve developed strong communication, multitasking, and problem-solving skills. I’ve managed a variety of tasks including customer support, appointment scheduling, email management, data entry, and CRM handling. I’m proficient in tools like Microsoft Office, Google Workspace, and communication platforms such as Zoom, Slack, and CRM systems like HubSpot or Salesforce.

I’ve handled inbound and outbound calls, resolved customer inquiries efficiently, and maintained a high level of professionalism and empathy under pressure. My time management, attention to detail, and ability to work independently make me a reliable and effective support professional.