Margie Orozco

 MARGIE PAGUINTO - OROZCO 04 Maria St., Valerio Compound Banaba San Mateo Rizal Contact No:- /- Email Add- Summary: Experience in data management, SAP-CRM administration and helpdesk support, process- improvement initiatives, sales operations support, and other administrative-related tasks. Employment History: Robinson’s Incorporation 110 E. Rodriguez Jr. Ave. Libis Quezon City Job Title: Master Data Specialist (October 10, 2019-August 2020) Duties and Responsibilities: Ensured that Supplier details are complete and accurate Facilitated of creation of Item UPC and vendor code Documenting the Hard copy Provided help desk support via email Central Receiver - Receiving request from the Buyer to create UPC and vendor code Procter and Gamble Philippines Inc. (Manpower Outsourcing Services Inc.) 21st Floor Strata 2000 F. Ortigas Jr. Road,Ortigas Center 1600 Pasig City Job Title: Vendor Master Data (February 14, 2017 – December 30, 2018) Duties and Responsibilities: Handling unpaid invoice by checking the discrepancy of the scanned invoice vs in SAP details Manages all the vendor creation and updates in the Global Supplier Data Base Ensures that all data are audited to avoid frauds, failed payment and wrong tax reports Checking and updating day to day tracker report using Microsoft excel (Pivot and vlookup) Procter and Gamble Philippines Inc. (Manpower Outsourcing Services Inc.) 21st Floor Strata 2000 F. Ortigas Jr. Road,Ortigas Center 1600 Pasig City Job Title: Service Desk Ticket Report Analyst (July 04 2012-July 01, 2016) Duties and Responsibilities: Monitoring ticket activity and agent performance with reports Generating report in Report Builder Documenting the data from MDCRM and Service Now as monthly report for Asia (MyPurchases, Procard, eSSC, Fieldglass, SUS and Scorecard ) Generate Monthly report for Asia (Pivot and vlookup) Number of cases closed at L1 % of tickets solved at Level 1 Level 1 - Response time (within 24 hours) Level 1 - resolution time  (within 24 hours- closed on the spot) Solved by Level 1 within SLA Total number of cases escalated to L2 Level 2 - resolution time Solved by Level 2 within SLA Number of ticket per specialist Numbers of ticket per country The highest volume of ticket per country Know the SLA supported by specialist Manage and prioritize ad-hoc reporting requests MyPurchases / SMP (Service Market Place) Creation of User access Account Management - Updated account details Provided helpdesk support to CRM users Facilitated any changes in account assignments Resolve system issues by escalating to the Technical team Act as Administrator for CRM and provide User support GLOBE TELECOM INC. 15th Floor Valero Telepark III Valero Street, Salcedo Village Makati City Job Title: Admin Assistant (September 17, 2009 – March 2012) Duties and Responsibilities: Facilitation of account assignments to account managers. Conducted audits on the accounts being handled by account managers to ensure that they do not overlap and is assigned to the appropriate sales team. Record keeping of account assignments across market segments (Enterprise, Corporate, and SME) and account managers in GBU Ensured that customer records are complete and accurate Data cleaning and referencing initiatives SAP-CRM (Customer Relationship Management) Support (Sales Management System) Creation of user access and customer account Account Management – updated account details Facilitated any changes in account assignments across market segments and sales teams Provided helpdesk support to CRM users Aligned CRM with the records in the billing systems Provide support for account managers on checking serviceable areas. Managed and Maintained the CSME Database Ad-hoc reports ABENSON INC. (Plus! Marketing Department – Loyalty card) 7th floor Corporate Tower 8001 Veterans Village Edsa Quezon City Job Title: Systems & Marketing Staff (December 07, 2007 – June 2009) Duties & Responsibilities: Reviewed application forms for completeness and accuracy Customer Service Assistant (handled customer complaints via phone & email) Uploading of encoded text files and unprocessed maf (Membership application form) to Simple loyalty SCOPEWORKS ASIA INC. 8Th Floor Citibank 8741 Paseo De Roxas Makati City Job Title: Data Encoder (October 16, 2006 – February 2007) Duties & Responsibilities: Encoding of personal data sheet (PDS) LIDA INC. (Light for the Indigent and Disabled Association Inc.) 5-C Annapolis Street Cubao Quezon City Job Title: Secretary (July 09, 2004 – May 2006) Duties & Responsibilities: Handling phone calls Filling all important documents Finding prospective sponsors of the association EDUCATIONAL QUALIFICATION: Tertiary: Asian College of Science and Technology (ACSAT) Course Taken: Bachelor of Science in Business Administration Major in Computer Management -) Secondary: Pasig High School (1997 – 2001) REFERENCE: Name: Company:Contact Number: Sarah Arino Supervisor, Manpower Outsourcing Inc. - Mr. Delson Bautista Manager, IBM Global Process Services - Mr. Ronald Beltran Head, Globe Telecom - Atty. Winston Hipe City Attorney’s Office Palao (Quezon City Hall) - loc 291 I hereby certify that the above information is true and correct to the best of my knowledge. _____________________________________ Applicant’s Signature