Margerie Hernandez

MARGERIE P. HERNANDEZ Add: San Juan Mexico Pampanga, Philippines Mobile #: - Email Add:- CAREER OBJECTIVE Intend to build a career at leading corporation of high-tech environment with committed & dedicated people, which will help me to explore myself and realized my potential. Willing to work as a key player in a challenging & creative environment. PROFESSIONAL EXPERIENCES ENGLISH TEACHER 51talk (Home based) Kids Specialist (Senior Teacher B) August 2015 - August 2016 VIRTUAL ASSISTANT - HR STAFF Health Provider 24hrmed (Home (Health Provider//24hrmed) (Healthbased) Provider /24hrmed) June 2015 – September 2016 Job Description:  RSS and TSS CRMs software management (includes adding and updating data base contacts information  Preparing Job Offer documentation to qualified applicants  Posting job opening through the use of CATSONE (a job directory platform)  Setting interview appointments between the Hiring Manager and qualified applicant  Email blasting to old and new applicants on the data base CUSTOMER SERVICE REPRESENTATIVE II Expert Global Service Clarkfield, Pampanga, Philippines February 2014 - November 2015 Job Description:  Frontline point of contact of customers having issues with their T-Mobile phone lines or accounts.  Fulfilling customer’s requests by clarifying desired information or enquiry  Selling additional phone line services by recognizing opportunities to up-sell accounts and explaining new features.  Maintaining call centre database by updating or entering new information. STORE SUPERVISOR Xyviery Computer Dolores, City of San Fernando Pampanga, Philippines June 2012- November 2012 Job Description:  Supervising the day to day operation of the business  Ensuring walk in customers are being accommodated  Processing customers’ orders and purchase CUSTOMER SERVICE REPRESENTATIVE II Teletech Pampanga SM City Pampanga, City of San Fernando Pampanga, Philippines February 2011- May 2013 Job Description:  Frontline point of contact of customers having issues with their T-Mobile phone lines or accounts.  Fulfilling customer’s requests by clarifying desired information or enquiry  Selling additional phone line services by recognizing opportunities to up-sell accounts and explaining new features.  Maintaining call centre database by updating or entering new information. ENGLISH TEACHER FOR KOREANS Lamp Vision Language Training Center Amber Trail Resort & Residences Pampanga Philippines- PERSONAL INFORMATION Age : 26 Civil Status : Married Citizenship : Filipino Date of Birth : August 20, 1990 Place of Birth : Pampanga, Philippines Religion : Roman Catholic Language Spoken : Filipino and English EDUCATION BACHELOR OF SECONDARY EDUCATION Don Honorio Ventura Technological State University (Undergraduate) BACHELOR OF SCIENCE IN COMPUTER SCIENCE Asian College of Science and Technology (Undergraduate) I hereby certify that the above mentioned information is correct and true to the best of my knowledge and belief. _____________________ Margerie P. Hernandez