Margarito Jr. Gatchalian Pepito

Throughout my time as a Customer Service Representative, I’ve developed strong problem-solving skills, the ability to handle high-pressure situations, and a deep understanding of how to connect with customers. One of my biggest achievements was resolving a recurring issue for a client that had been causing frustration for months. By actively listening, identifying the root cause, and working with different departments, I was able to provide a lasting solution that improved both the customer’s experience and the company’s reputation.

I’ve also consistently met and exceeded performance metrics, such as reducing call resolution times and increasing customer satisfaction scores. But beyond the numbers, I take pride in my ability to build genuine relationships with customers, turning potentially negative experiences into positive ones. I believe my patience, adaptability, and commitment to excellent service make me a great fit for this role. I’m excited about the opportunity to bring my skills and experiences to your team and continue making a positive impact.