Margarita Ortiz

Margarita Ortiz 3B Lakeview St Belize City, Belize Cell phone: - Skype: magsortiz Education: St. Catherine’s Academy, Academic Studies- St. John’s Junior college, SPS Business Management and Accounting-;- Certificates: Service Mentality Award-Customer Service Training 2011 Sales Certification April-June 2011 Skills andAbilities: Communication: Expert Knowledge of English and Spanish Language Patient Listener who can understand various accents Team Player who ensures that the job is done in a timely manner Confident demeanor and enjoy helping others Technical Skills: Very Rapid and Accurate Keyboarding (38 Words per minute, 81% Accuracy) Excellent Editing and Proof Reading of lengthy documents Computer Knowledge: Windows 2007, Windows Vista PowerPoint 2007 Excel 2007, Access 2007 Tran.com, ViOs, Avia Employment History: Job Title: ESL Tutor Operation’s Name: Tutlo Years Employed: March 2018-Present/Freelance Responsibilities: Provide immediate feedback when students make grammatical errors Need to leave report evaluations on lesson conducted Job Title: Customer Service Representative/Legal Assistant Operation’s Name: Hutchbug- Clauson Law Firm LLC Years Employed: February 2018- December 2018 Responsibilities: Ensuring Internet leads are called in timely manner Answer inbound queries Outbound Calls-Relay messages to client Update clients information in data base Schedule appointments Job Title: Customer Service Representative Operation’s Name: Versatel Marketing Years Employed: February 2017- February 2018 Responsibilities: Ensure that daily and weekly sales goals are meet Ensure customer is assisted in a timely manner Job Title: Supervisor Operation’s Name: Allied Global Years Employed: April 2016- February 2017 Responsibilities: Monitor Agents Conversion Coach agents on performance and QA score Take Attendance Provide agents with training for new sales techniques Job Title: Supervisor Operation’s Name: TransparentBpo Years Employed: March 2015- December 2015 Verde Tx Campaign Responsibilities: Ensure Leads are educated to convert to sale Ensure daily performance is meet Coach agents on performance and QA score Job Title: Teller Operation’s Name: Belize Bank Years Employed: August 2013-January 2015 Responsibilities: Cashing Checks Money Deposit Bill Payments Credit card Payments Job Title: Customer Care Representative/ Loan Processor Operation’s Name: Infotel International Ltd Years Employed: February 2009- June 2013 Responsibilities: Answering both Inbound and Outbound Calls Imputing data resulting in loan origination Answering Customer Questions in a quick and professional manner Job Title: Customer Care Representative (Credit Card Department) Operation’s Name: Ready Call Center Years Employed: November 2007- January 2009 Responsibilities: Attend to all the inquiries of customers Provide accurate and complete information Resolve customers issue by the end of call Job Title: Museum Supervisor Operations Name: Cucumber Beach Marina Years Employed: August 2005- October 2007 Responsibilities: Oversee staff Attentive to all the customer’s needs Ensuring that high quality of customer satisfaction and service is exhibited to everyone. Monthly financial reports Monthly staff evaluation References: Tyrone Casey 53 Regent St BTL Cell:- Stacy Hemmans 53 Regent St Infotel International Ltd Supervisor Cell:- Work:- ShanleyGaroy 53 Regent St Infotel International Ltd Supervisor Cell:- Work:-