Margarita Hayahay

MARGARITA HAYAHAY GENERAL VIRTUAL ASSISTANT About Me - - 7155 San Bernardino Street Olympia Makati City , Philippines I am Detail-oriented with 5 years of experience as a Data Entry and Operations Specialist. Skilled in maintaining accurate records, managing large volumes of information, and streamlining workflows to support business efficiency. Proficient in tools such as Excel, Google Sheets, and CSV data handling, with a strong focus on accuracy and timeliness. Committed to delivering high-quality results and contributing to organizational success. WORK EXPERIENCE Operations Specialist EDUCATION 2023-10 - 2025-08 Narra Software Inc., Makati City, Metro Manila, Philippines Managed daily operations and delegated tasks to maintain workflow efficiency TESDA: Bread and Pastry Production NCIl Bachelor of Science: Marketing Management Taguig City University - Taguig City undergrad/ 3rd year Secondary The Sisters of Mary School SKILLS Management Skills Accurate data entry and information management (Excel, Google Sheets, CSV) Critical Thinking Communication Skills Process Flows Professional email handling, scheduling, and client correspondence LANGUAGE Resolved client concerns promptly, boosting customer satisfaction Entered and organized data accurately in database systems Applied analytical skills to resolve complex operational issues Operation specialist (team leader) 2023-01 - 2023-08 Serve ahead incorporation Provided training and mentorship to junior staff members, contributing to overall team success Analyzed data trends to identify opportunities for improvement in operational performance metrics. payment officer and sportsbook trader 2021-04 - 2022-05 Skyler info tech inc Provided excellent customer service to both internal and external stakeholders, addressing inquiries and resolving concerns promptly. Data Analyst 2success Inc. 2018-12 - 2019-03 Utilized data visualization tools to effectively communicate business Produced monthly reports using advanced Excel spreadsheet functions Customer Service Representative 2015-09 - 2017-12 Teleperformance Responded to customer requests for products, services, and English company information. Filipino proper follow-up and resolution of issues. Maintained detailed records of customer interactions, ensuring