Margaret Wanjiku Maina

📧-| 🌐 LinkedIn: | Remote MARGARET WANJIKU PROFESSIONAL SUMMARY Highly organized Administrative & Virtual Assistant with over 2 years’ experience providing executive support, customer service, and efficient administrative operations. Skilled in managing high-volume communications, coordinating schedules, performing accurate data entry, and conducting in-depth web research. Recognized for exceptional attention to detail, problem-solving abilities, and delivering a 95%+ customer satisfaction rate. CORE COMPETENCIES Administrative & Executive Support Calendar & Email Management Customer Support & Relationship Management Data Entry & Accuracy (99%) Web Research & Data Mining Document Preparation & Presentation Design Problem-Solving & Decision Support Time Management & Task Prioritization Lead Generation TECHNICAL SKILLS Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) | Google Workspace (Docs, Sheets, Slides) | CRM Tools | Zoom & MS Teams | Data Entry Software | Internet Research Tools | Canva | Asana | Trello | Slack | Click Up PROFESSIONAL EXPERIENCE Executive Virtual Assistant | Front Panel – CEO | Remote | Aug 2024 – Present Provide high-level executive support including email & calendar management, travel coordination, and presentation preparation. Organize and process over 1,000 data entries monthly across multiple projects, ensuring reliability and accuracy. Conduct targeted web research and data mining to inform business decisions. Manage up to 50 client inquiries daily, maintaining a 95% satisfaction rate through prompt and professional responses. Customer Support Representative | World Vision | Remote | Jan 2022 – July 2024 Handled up to 100 daily inquiries, achieving high satisfaction scores through timely and courteous service. Maintained organized email systems, prioritizing responses within 24 hours and reducing follow-ups. Researched and resolved complex issues, improving resolution times and strengthening customer loyalty. Entered and updated customer data with 99% accuracy, minimizing errors and boosting productivity. EDUCATION Diploma in Business Information Technology, Technical University of Kenya (2021 – 2023) Virtual Assistance Training, ALX Africa (Sep – Nov 2024)