OBJECTIVE
MARGARET
Service- oriented Customer Support Representative with 3+ years of experience in
OLAYERE URIETO
social media to resolve broad range of concerns. Offers strong computer skills in
contact center operations talking to customers over phone, e-mail, online chat or
Word, Excel and web-based applications and delivers exceptional communication
with keen attention to detail. Multitasks and thinks critical and analytically to
> FREELANCER
problem solve and produce satisfied customers. Driven Customer Support
> MEDICAL ASSISTANT
Representative with 3+ years of experience and 1 year of experience as a medical
assistant. Problem solver promoting customer satisfaction by resolving concern
and answering questions. Friendly personality improves customer retention and
team building.
WORK HISTORY-
DHL Express, Sokoto, Sokoto Nigeria
Customer Support Representative
> Supported customer questions and issues by gathering data, analyzing needs,
evaluating possible resolutions and implementing best solutions.
> > Connected with customers to address questions and resolve issues through
phone and email.
> Recommended solutions to complex situations through research and critical
thinking and escalated customer to supervisor for enhanced support.
Gidan Yamma Dambuwa, Sokoto
Nigeria-LinkedIn:
hppts://www.linkedin.com/in/m
argaret-
> Broke down and evaluation user problems, using test scripts, personal expertise
and probing questions.
-
AYG & Sons Limited, Sokoto, Sokoto Nigeria
Marketing Assistant
> Recommended products to customers, thoroughly explaining details.
> Answered product and service questions, suggesting other offerings to attract
potential customers.
> Answered customer telephone calls promptly to avoid on-hold wait times.
SKILLS
> Listened to customers’ questions and concerns to provide answers or responses.
❖ Organization and Time
> Met customer call guidelines for service levels, handle time and productivity.
Management
❖ Active listener
-
❖ Written Communication
St Jude Medical, Sokoto, Sokoto Nigeria
❖ Google Workspace
❖ Technical support
❖ Customer support expert
❖ Software diagnosis
❖ Teamwork and
Collaboration
Medical Assistant
> Obtained client medical history, medication information, symptoms and
allergies.
> Directed patients to exam rooms, fielded questions and prepared for physician
examinations.
> Assisted with routine checks and diagnostic testing by collecting and processing
specimens.
> Documented vital signs and health history for patients in clinic and hospital
environments.
> Called and faxed pharmacies to submit prescriptions and refills.
EDUCATION-
Sokoto State Polytechnic, Sokoto, Nigeria
Higher National Diploma
> Science Laboratory Technician (Microbiology Option)
2022
Alison university
Diploma
> Medical Secretary
2022
Linkedin Online course
Diploma
> Diploma in Customer Service: Problem Solving and Trouble shooting.
2022
Coursera Online course
Diploma
> Technical Support
2022
Skillup Online course
Diploma
> Diploma in Project Management
REFERENCES
References are available upon request.
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