MARGARET OLAYERE URIETO
Nigerian | Gidan Yamma Street, Sokoto, Nigeria | --| https://www.linkedin.com/in/margaretolayereurieto | Skype ID: live:.cid.4733b88719b1e88d
SUMMARY
● Energetic self-starter with experience in Customer Relations, and Organizational skills..
● Excels in providing exceptional service to clients; especially skilled with handling challenging customers.
● Currently pursuing an honors degree in ALX Africa.
EDUCATION
The Polytechnic of Sokoto – Sokoto, Nigeria
HND, Science Laboratory Technology
January 2015 – October 2016
Linkedin Online Course
Diploma, Customer Service: Problem Solving and Troubleshooting
September 2022
WORK EXPERIENCE
Customer Service Representative
October 2019 - August 2022
AYG & Sons Limited – Sokoto, Nigeria
● Introduced and implemented a new CMS system, decreasing customer information pulling time by 45%
● Attained 100% success in all customer service categories including communication skills, interpersonal skills, problem-solving,
and friendliness.
Administrative Assistant
May 2016 - August 2019
Hasken Rayuwa Africa – Sokoto, Nigeria
● Provided exceptional support to managers and co-workers, increasing the overall efficiency of the office by 30%.
● Accelerated the appointment system by incorporating an interactive calendar, resulting in hassle-free appointment scheduling.
Medical Assistant
August 2013 - April 2016
General Hospital Gada – Sokoto, Nigeria
● Assisted front office staff in scheduling appointments, verifying insurance information, processing prescription requests, and
checking in/out 40+ patients daily.
● Lauched initiative to regularly distribute health-related educational pamphlets to patients, helping them achieve and maintain ideal
health.
● Properly collected and prepared laboratory samples, and accurately communicated laboratory results to patients.
● Implemented sanitization procedures 24+ times per day to ensure a safe experience for both doctors and patients.
VOLUNTEER ACTIVITIES
Peace Ambassador, Rotary
July 2022 - Present
Actively coordinating with a team of 50 ambassadors to raise awareness on Grassroot Peace sensitization, voter education, and human
right awareness in Northern Nigeria
Corper, NYSC
May 2017 - November 2018
Enabling 75+ college girls to successfully overcome challenges faced inter career journeys through an intensive career-building
program
SKILLS
OSHA and HIPPA Training
Strategic Planning
Project Coordination
INTERESTS
Women/Girls Empowerment
Regional Development
Volunteer Work
LANGUAGES
Yoruba- Native
English - Expert
Italy - Beginner
