Margaret Ogechi Okoro

MARGARET OGECHI OKORO Abuja, Nigeria - –- PROFESSIONAL SUMMARY Administrative Virtual Assistant with 5 years of experience providing top-notch support to businesses, entrepreneurs and executives increasing their productivity, efficiency, and organization through expert calendar management, email management, data entry, and client relations with technical proficiency in a range of software and tools, including Google Suite, Microsoft Office, Trello, and Zoom. Ability to work independently and as a part of a team, with a flexible and adaptable approach to meeting clients needs. SKILLS • • • • • • • • • • Email Management Calendar Management Appointment Setting and Scheduling Inventory Management Event Planning and Coordination Customer Service and Communication Data entry and Analysis Administrative Support General Administrative Tasks Quality Work and Effective Task Execution • • • • • • • Communication and Interpersonal skills Teamwork and Collaboration Initiative and Self-motivation Public Speaking and Presentation skills Ability to work with diverse groups Prioritization and Multi-Tasking Software Skills: MS Office, Google Suite, CRM Tools, Project Management Tools, and Productivity Tools. WORK HISTORY 08/2019 to 05/2024 06/2016 to 07/2019 Executive Assistant to CEO Omuza Global Services Nigeria Ltd. - Abuja, Nigeria • Managed the CEO's calendar and travel arrangements, ensuring all meetings and events were scheduled efficiently and effectively. • Assisted with event planning and coordination for a company-wide conference, resulting in an increase in attendance and positive feedback from attendees. • Developed and maintained filing systems, resulting in a 25% increase in organization and productivity. • Acted as a liaison between the CEO and other departments, facilitating communication and collaboration to achieve company-wide goals. • Assisted with special projects and other duties as assigned, contributing to the success of various company initiatives. Administrative Assistant Damisah Essence Limited - Abuja, Nigeria • Provided high-level administrative support to executives, resulting in a positive impact on the company's overall performance. • Executed tasks effectively and efficiently, resulting in a 15% increase in departmental productivity. • Demonstrated strong attention to detail, resulting in a 25% decrease in administrative errors. • 06/2013 to 05/2016 Provided exceptional customer service, directly resulting in a 5-point increase in customer satisfaction ratings. Administrative Assistant Njaba Local Government Area Secretariat – Imo, Nigeria • Created and maintained filing systems for over 500 documents, improving organization and accessibility by 30%. • Researched and compiled data for monthly reports, providing actionable insights to inform 80% of executive decisions. • Processed invoices for payments of over 100 clients, ensuring 98% accuracy and compliancy with company policies. • Supported clients with their inquiries and complaints, resulting in a 90% resolution rate and increased customer satisfaction. VOLUNTEERING EXPERIENCE Student Voluteer 05/2012 to 05/2013 Department Group Sessions - MOUAU • Organized student seminars, attracting over 100 participants and receiving positive feedback on the quality of the content and delivery. • Developed educational materials for student tutorials, leading to an improvement in student engagement and understanding of the content. • Coordinated student activities and events, ensuring smooth execution and high satisfaction rates among participants. EDUCATION 04/2012 Bachelor of Sciences: Computer Science Michael Okpara University of Agriculture, Umudike COURSES AND CERTIFICATIONS 04/2024 On-Demand IT Skills Certification Digital Witch Support Community Academy 05/2024 Virtual Assistant/Business Setup Certification Alison.com 06/2024 Virtual Assistant Professional (VAP) Certification DEXA