Margaret Obire

AKPEVWEOGHENE MARGARET OBIRE Email:- LinkedIn: Obire Margaret Phone no: - SUMMARY ● Energetic self-starter with experience in Account Management and Customer success management ● Excels in managing strategic partner relationships, Implementing client onboarding procedures, and driving sales and revenue growth. ● Currently building a career in Customer success management SKILLS Key Account Management Problem Resolution and Escalation Onboarding and Support Strategies Communication and interpersonal skills Operational Efficiency Customer service Negotiation Skills Organizational and Leadership Skills Data Analysis and Reporting (Power BI, MS Excel) Google Workspace CRM Tools (Salesforce and Pipeline) Project Management (Trello) Customer Experience Leadership & Management Time Management PROFESSIONAL EXPERIENCE Key Account Manager (Health and Beauty) | Jumia Nigeria January 2024 - Till Date ● Skillfully Managed assigned categories to maximize Gross Merchandise Volume with day-to-day collaboration with merchants/strategic partners and channels. Grew the GMV of the marketplace strategic partners in the Health and Beauty Category by 10% by focusing on top products and introducing new products of interest in the market to the strategic partners. ● Drove strategic partner onboarding and activation strategy for the category by overseeing the entire customer lifecycle from contract negotiation to retention. Onboarded Key focus brands for 2024 (Classicmakeupusa) and Churned strategic partners (Zaron Cosmetics). Built marketing plan and approved products to promote on the website and other marketing channels (Newsletter, Push Notifications, Social Media, etc.) ● Established strong relations with sellers and supported their performance, as their main contact point to spur maximum cooperation leading to the growth of each account. ● Developed strong analytics to evaluate daily/weekly/monthly KPIs and optimize further marketing, pricing, and product selection ● Supported product and content creation process to increase assortment live by collaborating with cross-functional teams to ensure assortments are live and properly represented on the website. ● Planned and maintained constant stock availability. ● Planned promotions and suggested them to sellers, selling marketing services, and organizing these campaigns internally. ● Built weekly marketing plan, by determining which products/subcategories will be promoted on the website and through all marketing channels (Newsletters, Facebook, Display etc). Key Account Manager | Jumia – On-Demand Services June 2022 – Dec 2023 ● Created and led strategic partners' performance improvement plans by analyzing data with Power BI, resulting in a 50% increase in productivity. ● Successfully negotiated contracts with strategic partner relationships, laying the foundation for strong working relationships. ● Grew revenue from existing clients by an average of 20% YoY through effective negotiations and expansion of product lines ● Worked closely with Logistics and Marketing departments to create cohesive strategies that increased ROI by 10%. ● Maintained relationships with over 250 food strategic partners (Tastee Fried Chicken, Jevinik, Molabat kitchen) as the main point of contact via phone and emails resulting in an 80% retention rate. ● Successfully increased sales by 80% for existing clients by leveraging tiered events like Black Friday, Jumia Food Fest, and Jumia Anniversary. ● Successfully organized key commercial training and performance steering sessions through brand product tools, resulting in a 5% increase in customer satisfaction. ● Successfully increased sales for existing clients by 50% using marketing tools such as Social Media Advertising, Push notifications, and Newsletters. ● Successfully brought back churned strategic partners using relationship building and reducing the rate of churn by ensuring customer satisfaction. ● Shared customer feedback with the product team to improve app features and strategic partners' satisfaction Acquisition Associate | Jumia – On-Demand Services January 2022 – Dec 2022 ● Onboarded 150 new strategic partners in 2022, resulting in a 25% increase in efficiency and productivity. ● Successfully negotiated contracts with top – mid-tier partners, laying the foundation for strong business relationships, ● Successfully managed the onboarding process for new food strategic partners, reducing the onboarding time by 30%. ● Successfully managed newly onboarded strategic partners for 1 month, helping them to adjust to the proper operations of their virtual restaurants. ● Organized weekly training sessions for strategic partners to increase knowledge of app usage, thereby increasing operational efficiency by 15%. ● Created learning resource materials, including user guides and how-to videos, which decreased the time used to train new strategic partners by 30%. Seller Management Intern | JUMIA October 2021 – December 2021 ● Successfully acquired strategic partners by presenting value offerings, sales campaign management, and readily available support for issue resolutions, which resulted in increased strategic partners' satisfaction by 15%. ● Successfully managed relationships with key strategic partners contributing 60% of monthly revenue, ensuring satisfaction and swift issue resolution. ● Negotiated discounts with strategic partners to maintain the best price offer to customers within ± 2.5% range of competitors ● Successfully resolved outbound and inbound issues for strategic partners via email and phone, resulting in a 15% increase in customer satisfaction. Human Resources Intern | BENANDFEL SERVICES LIMITED August 2020 – January 2021 ● Improved customer service and retention by resolving complaints from clients and staff deployed to clients in an effective and timely manner. ● Improved documentation process by developing a new database that shows more information on each applicant. ● An active member of the team that coordinates training and seminars for applicants and clients. ● Developing strategy for marketing and business development teams to maximize productivity. ● Ensured seamless candidate selection and onboarding process for various clients using the organization’s database and resources to recruit the most qualified candidate and perform a thorough evaluation of each applicant. ● Single-handedly manage the application process by scheduling internal and external interviews for applicants for various positions. ● Facilitating training of applicants in preparation for external interviews and ensuring success at all external interviews. ● Wrote minutes during meetings and developed weekly reports on all operational activities carried out for management review. EDUCATION ● Bachelor of Technology in Microbiology 2018 Federal University of Technology, Akure (FUTA) CERTIFICATION ● Google Project Management - Professional Certificate Coursera ● ALX Virtual Assistant Program ALX ● Understanding Key Account Management Alison ● Diploma in Digital Marketing New Horizon LEADERSHIP & VOLUNTEERING EXPERIENCE ● Director of Socials (NYSC Red Cross, Oyo state) Organized all social activities including training for students, orphanage visitations, and send-forth activities for members. ● Christmas with a Difference 2017 Assisted co-coordinators with the distribution of aid material REFERENCES Available on request In-view In-view-