Margaret Njoroge

MARGARET WANJIKU NJOROGE WORLD-CLASS EXECUTIVE VIRTUAL ASSISTANT/CUSTOMER SERVICE SUPPORT HIRE ME PORTFOLIO Introduction With 4+ years of experience in customer service and virtual assistance, I help businesses streamline operations, enhance customer satisfaction, and boost efficiency. Skilled in CRM management (Salesforce, Zendesk, Zoho), scheduling, lead generation, and workflow automation, I have supported global brands like Spirit Airlines, Altice USA, and D-Light Solar. Customer-focused & tech-savvy – Ensuring seamless interactions. Process-driven & proactive – Optimizing workflows and automation. Growth-oriented & reliable – Improving efficiency and customer retention. I’m here to help businesses save time, enhance service, and scale effortlessly. Let’s connect! ✔ ✔ ✔ AREAS OF EXPERTISE ADMINISTRATIVE ASSISTANCE CALENDAR & SCHEDULE MANAGEMENT COMMUNICATION SKILLS CRISIS MANAGEMENT CRM SOFTWARE PROFICIENCY CUSTOMER SUPPORT CUSTOMER BILLING EMAIL MANAGEMENT DATA ENTRY DIGITAL MARKETING DOCUMENT PRESENTATION EXPENSE TRACKING FILE ORGANIZATION AND MANAGEMENT MICROSOFT OFFICE PROBLEM-SOLVING SKILLS RAPPORT BUILDING RESERVATIONS MANAGEMENT TASK MANAGEMENT TASK PRIOTIZATION TIME MANAGEMENT TRAVEL ITINERARY MY PROJECTS CALENDAR MANAGEMENT DATA ENTRY&RESEARCH Shopify Shopify E-commerce E-commerce Customer Support Customer Support www.shopify.com Specialist www.shopify.com Specialist Hiring Manager Hiring Manager -- E-commerce customer service, E-commerce customer service, CRM, payment processing CRM, payment processing www.aa.com EMAIL MANAGEMENT WORK-LEAD GENERATION Recruiter CLICK TO TAKE A LOO K MY RESEARCH PROJECT MANAGEMENT TRAVEL MANAGEMENT Shopify Shopify E-commerce E-commerce Customer Support Customer Support www.shopify.com Specialist www.shopify.com Specialist Hiring Manager Hiring Manager -- E-commerce customer service, E-commerce customer service, CRM, payment processing CRM, payment processing www.aa.com MEETING AGENDA RESEARCH DATA Recruiter TOOLS AND SYSTEMS Zendesk Freshdesk Trello Shopify Zoho CRM Click up Gorgias Salesforce Navitaire Genesys Hubspot Live chat Slack Microsoft teams Google Workspace Calendly Asana Notion MY EXPERIENCE& EDUCATIONAL BACKGROUND Virtual Assistant Pearch Industries June 2024-November 2024 As a Virtual Assistant, I provided administrative support, customer service, and task management for clients across various industries. My responsibilities included email and calendar management, data entry, lead generation, and client follow-ups. By implementing efficient organizational systems and maintaining clear communication, I helped clients streamline their daily operations and improve productivity. Customer Service Representative May 2020-May 2024 CCI-Kenya BPO Centre As a Call Center Agent, I handled high-volume customer interactions for multiple international clients, including Spirit Airlines, Altice USA, and D-light Solar. I provided timely, professional, and solutions-driven support across different lines of business, ensuring excellent customer experiences and efficient issue resolution. Customer Service Reprsentative Sunflower Tents and Decor-Events Management Company February 2019-March 2020 As a Front Office and Customer Service Representative at a dynamic event management company, I managed comprehensive client experiences, event coordination, and administrative operations. My role encompassed client consultations, event logistics, staff supervision, and vendor coordination. Virtual Assistant ALX Africa-2024 I managed to acquire a certificate in Virtual Assistance from ALX Africa school. Data Entry,Digital Marketing,Microsoft Excel Basics Edu course South Africa-2024 I managed to acquire a certificate in each Course from Edu Course South Africa. Business Management Kenya Institute of Management Studies- I managed to acquire a Diploma III in Business Management from KIM. CERTIFICATIONS CLICK TO TAKE A LOOK CLIENT TESTIMONIALS&ACHIEVEMENTS DANIELLA PIZZURO PROJECT MANAGER WFP ITALY MERCY ASIRO TEAMLEADER SPIRIT AIRLINES CCI-KENYA CLICK TO TAKE A LOOK CONTACT ME Let’s Work Together - - www.linkedin.com/in/margaretnjoroge2025 Thank you for viewing my portfolio