Margaret Njoroge

Hi, I'm Margaret! With 4+ years in the BPO sector, I've evolved into a versatile professional specializing in executive virtual assistance, customer care excellence, and strategic lead generation. My journey from handling complex airline operations to managing executive support has taught me that success means understanding client needs and delivering beyond expectations.

My experience with high-level clients at Spirit Airlines, Altice USA, and D-Light Solar has shown me the importance of anticipating needs before they arise. I excel at managing complex schedules, coordinating international meetings, and handling confidential correspondence while maintaining absolute discretion. What makes me unique is my ability to balance multiple priorities seamlessly while staying calm under pressure.

I don't just resolve customer issues I turn frustrated customers into brand advocates. My customer service background gives me a distinct edge in lead generation because I understand buyer psychology and know how to nurture prospects through genuine, consultative conversations. Recent training in digital marketing and AI project management has equipped me with modern tools to identify and convert quality leads.

Executive Virtual Assistant: I coordinate calendars, manage travel arrangements, handle email correspondence, and prepare meetings. My role extends to project coordination, confidential document handling, and creating research-backed presentations that support executive decision-making.

Customer Care Representative: I provide comprehensive support across phone, email, and chat channels, specializing in technical troubleshooting and seamless issue resolution. My expertise includes customer onboarding, account management, and turning service recovery into loyalty-building opportunities.

Lead Generation Specialist: I conduct thorough prospect research and qualification, designing personalized outreach campaigns through email and LinkedIn. My work involves nurturing leads through strategic follow-up sequences while managing CRM systems effectively.

I've maintained a 98% customer satisfaction rating while managing over 50 daily customer interactions. My process improvements reduced executive meeting coordination time by 40%, and I developed a lead qualification framework that boosted conversion rates by 25%. I've successfully managed crisis communications during major service disruptions and created training materials that elevated team performance.

I believe great support isn't just about completing tasks it's about understanding the bigger picture and contributing to your success. My approach is proactive rather than reactive. Having worked across different time zones in fast-paced international environments, I've developed an instinct for identifying what needs attention and addressing it efficiently.

Ready to elevate your business? Let's build a partnership that drives real results.