Margaret Nanyak

I’m a Customer Support Specialist with 3+ years of remote experience supporting U.S.-based clients via phone, chat, and email. I’m calm under pressure, highly empathetic, and solution-driven, with a strong track record of resolving complex issues while maintaining excellent customer satisfaction.

I’ve handled up to 50 inquiries daily and maintained 91%–98% CSAT by using strong communication, de-escalation skills, and proactive follow-ups. I’m experienced with Zendesk, Salesforce, Zoho, and Convoso, and I’m confident documenting cases, escalating when needed, and spotting trends to improve customer experience and retention.