Margaret Mugo

-- Margaret Mugo Professional Content Writer PROFESSIONAL PROFILE A highly skilled, motivated, and client-focused writer with 5+ years’ experience. Adept at capturing necessary information and developing eye-catching standard travel blogs for clients from different regions and countries. Flexible, adaptable, and available around the clock to handle emerging customer issues/revisions and complete urgent orders with tight timelines. Possesses exceptional communication and interpersonal skills for establishing strong client relations. AREAS OF EXPERTISE Blog Writing Copywriting Proof-reading/Grammar Checking Editing Technical writing Email Campaigns Research/Fact-Checking Resume/Cover Letter Writing CAREER SUMMARY In-House Writer| The CV Centre Nov 2016 - Aug 2018 KEY ACHIEVEMENTS • Constantly exceeded a personal target of completing 80 orders each month • Received numerous positive reviews from clients and was occasionally tipped RESPONSIBILITIES • Used the provided clients’ information to develop exceptional job-specific CVs/resumes and cover letters within the allocated time • Reviewed and proposed necessary updates to the clients’ LinkedIn Profiles • Worked closely with instructors and supervisors to appropriately respond and comprehensively address various issues raised by clients • Brought to the attention of the administrators, the various challenges encountered while working in the firm • Effectively planned and scheduled assigned tasks to ensure timely completion without compromising the quality of outcomes Freelance Writer| Great Content/Textbroker/The Content Authority/Merit Crowd /Copify/ Sep 2018 – to Date RESPONSIBILITIES • Wrote high standard blog posts, product descriptions, reviews, and press release articles from different disciplines and subjects • Keenly proofread my articles while checking and correcting grammatical errors • Used plagiarism checkers like Copyscape and 1text.com to check for unoriginality and reduced the unoriginality scores to zero by restructuring sentences without losing meaning • Developed impressive biographies and personal statements for direct clients • Leveraged exceptional communication and interpersonal skills to establish and maintain positive working relationships with the content managers, senior editors, and clients. This ensured repeat orders and increased the number of direct clients. OTHER ROLES Customer Service Specialist| Safaricom Call Centre Agent| DSTV Kenya Aug 2015 – Sep 2016 April 2014 – Jul 2015 EDUCATION BA. (Economics) | University of Kabianga Certificate in Computer Applications | Compuera College PROFESSIONAL DEVELOPMENT Sep 2009 – Jun 2013 Jun 2008 – Aug 2008 • CCNA 1 • SPSS • Advanced Excel • Sales and Negotiation INTERESTS Reading, hiking, fitness