M A RG A R ETM A RY OYA
CUSTOMER CARE
REPRESENTATIVE
CONTACT--ikeja, Lagos 23480
https://www.linkedin.com/in/mar
garet-mary-oya-a5704bb7?
Motivated team player experienced in providing exceptional customer
service. Proven ability to remain calm and professional in high-stress
situations while being able to quickly and effectively resolve customer
complaints. Possesses exceptional communication, organizational and
multitasking skills. Committed to providing the highest quality service
and creating a positive customer experience.
EXPERIENCE
April 2022 - April 2024
Customer Service Manager
ECSUN enterprice, Ikeja, Lagos
utm_source=share&utm_campaig
•
&utm_medium=ios_app
•
•
n=share_via&utm_content=profile
01/03/1989
SKILLS
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
PROFESSIONAL SUMMARY
Multimedia production
Social Media Management
Photography and Videography
Positive Attitude
Facebook, Instagram, LinkedIn
Strategic Planning
Problem-Solving
Relationship Building
Content scheduling
Self Motivation
Team Collaboration
Thought leadership
Decision-Making
Attention to Detail
Staff Scheduling
•
•
•
•
•
•
Managed inbound calls from customers; addressed inquiries, complaints, and
other requests for assistance.
Assisted customers with resolving service-related issues.
Utilized problem solving techniques to quickly resolve escalated issues from
customers.
Managed customer service staff by communicating expectations and
monitoring and analyzing results.
Followed up with customers to drive satisfaction and gain service feedback.
Lead team of customer service representatives to ensure quality standards are
met.
Prepared and presented customer service reports to management.
Developed customer service surveys to measure customer satisfaction.
Created weekly schedules based on predicted staffing needs, budgets and
employee requests.
July 2019 - June 2022
Social Media Manager
Big Brother Nigeria, Ikeja, Lagos
•
•
•
•
•
•
•
Generated content ideas to engage target audiences and increase followers.
Managed content creation, curation and scheduling for multiple social channels
including Facebook, Twitter, Instagram, Pinterest and LinkedIn.
Managed daily posts across social media platforms to increase Facebook,
Twitter, and Instagram enagagement.
Built and ran social media campaigns, aligning with corporate brand strategy.
Created engaging copy for posts that drove traffic to the company website.
Assisted in developing email campaigns targeted towards current customers.
Managed in-house communication courses.
•
•
Customer Relations
Effective leader
February 2016 - November 2018
Customer Service Representative
CJ franklin, Ikeja, Lagos
•
•
•
•
•
Handled customer complaints and inquiries in a courteous and efficient manner.
Demonstrated excellent communication skills, both verbal and written, in order
to effectively interact with customers.
Developed strong customer relationships and loyalty through effective
communication.
Maintained knowledge of company products to provide helpful suggestions and
recommendations to customers.
Processed orders, returns, and exchanges in an accurate and efficient manner.
April 2014 - December 2015
Customer Service Officer
The church of Jesus Christ of Latter-day Saints, Ikeja, Lagos
•
•
•
•
•
Developed strong interpersonal skills through face-to-face interactions with
customers.
Performed data entry duties accurately and efficiently using computer systems.
Developed effective listening skills while interacting with customers over the
phone or via email.
guide students who needed loan on how to fill their form properly for approval
of loan.
Worked closely with management teams to ensure compliance with company
regulations and industry standards.
EDUCATION
Expected graduation November 2024
Certification in Project Management Candidate
Brigham university, Idaho
November 2014
BSc in education in Education Administrator
University Of Calabar, Calabar
