Margaret Maina

MARGARET WAIRIMU MAINA P. O. Box 1232 – 20100, Nakuru. Email:-Tel: - LinkedIn: Margaret Maina Twitter @maggiemainah CAREER PROFILE Bilingual Reporter and Customer Care Representative, with experience working in the Media industry. Expertise in article writing, convergence and multimedia reporting, relationship management, and creative performance. SUMMARY OF PROFESSIONAL SKILLS I have strong customer relations skills with specific knowledge and expertise in research methods, strategic public relations, relations management, industrial relations, industrial and intellectual property laws, human resource management, and communication skills. I am a good writer with articles published in various newspapers and online platforms. I have strong analytical skills, good emotional intelligence, unique interpersonal talent, and the ability to think strategically. A selfmotivated and results-oriented team player who strives for excellence in all tasks undertaken, leading to the timely achievement of set objectives, and can work under pressure and with little supervision. KEY SKILLS AND PERSONAL ATTRIBUTES My key skills include:  Journalism –A good writer with articles published in various newspapers and online platforms, with a demonstrated track record in feature writing and news reporting.  Public Relations – Possesses very good public relations skills. Interacts very well with clients, visitors, and dignitaries both at business and personal levels.  Customer Service – Well-versed in customer handling and care techniques. Delights my customers through efficient and dedicated service. Excellent at handling customer complaints, developing and maintaining strong customer relations, and making follow-ups.  Organization and Planning - A highly organized individual who approaches all her work methodically and professionally.  Problem-Solving - An innovative problem solver who can generate workable solutions and resolve complaints, keeping employees’ levels of motivation high.  Computers – Proficient in Windows operating systems, MS Office packages, Internet and E-mail.  Communication - Communicates very well both orally and in writing. Possess excellent presentation skills. Fluent in English and Kiswahili.  Interpersonal – Relates and works very well with people from different cultures and backgrounds, to ensure that the needs of a company or organization are cohesive and effective. PROFESSIONAL EXPERIENCE JANUARY 2018 – TO DATE. CONTRIBUTOR JOURNALIST, BUSINESS AND LIFESTYLE NATION MEDIA GROUP, NAKURU https://muckrack.com/margaret-maina Reporting to the Regional Editor/ Bureau Chief l collect and write articles for Business Daily, SME, Daily Nation, Taifa Leo, and Online platforms. Generating and creating content that informs, educates, and entertains our consumers across different platforms, keeping in mind the changing needs and trends in the industry. Achievement - 2022 Nominee Zuri Awards – Media Category - 2022 Nominee Nawiri Awards, Mental health reporting. - 2022 Certificate, A guide by Journalists on how to tell better stories about Africa –Thomson Foundation - 2022 Certificate, Environmental Journalism Why Locals Matter; Safety –Thomson Foundation. - 2022 Certificate of Participation in Environmental Social Governance (ESG) and Accounting Standards – KPMG &MCK - 2022 Media Capacity Building training by Communication Authority - 2022 Media Capacity Building Training By The National Democratic Institute and the Institute of Economic Affairs. - 2022 Certificate of completion- Action to end child sexual exploitation and abuse – UNICEF - 2021 Certificate, How any journalist can earn trust - Poynter Institute St Petersburg, FL - 2021 Certificate, Child-sensitive reporting training by UNICEF & Nation Media Group - 2021 Certificate of Participation in Tax and Financial media training for business Journalists KPMG & MCK - 2021 Certificate of completion of online training on introduction to digital journalism – Reuters CUSTOMER CARE REPRESENTATIVE/TOP DESK RECEPTIONIST NOVEMBER 2012 – TO DATE NATION MEDIA GROUP P. O. Box- TOWER 1 BUILDING, 6TH FLR MOI ROAD. www.nation.co.ke        Respond promptly to customer calls and provide information on services offered. Provide strategic advice to customers and arrange for additional meetings. Updates and keeps track of all files and provides timely advice to management. Responds accurately to customer queries about services and products offered. Solves customer problems and addresses complaints using the BMC Service Desk. Strive for quick complaint resolution; commended by the supervisor for resolving problems on the first call and avoiding escalation of issues. Organizing company events.  Overseeing customer care follow-ups are in place Achievement Awarded for exemplary performance during the 2014 quarter 3 staff recognition awards FUNDRAISING MATTERS/ADVISORY BOARD MEMBER (KENYA) Myles of Great Hopes, North Carolina USA -January 2017 to date www.mylesofgreathopes.org Achievements  Revive, empower, and sustain hopes and build a diverse group of individuals who can come together to make life better for someone in need.  Build a cornerstone through education, churches, and communities and create healthy self-reliance and productivity.  Organize fundraising to provide clean water, education, Health, and Sanitation to impoverished families.  Empower young girls through motivational speaking. CUSTOMER CARE OFFICER 2nd February 2009 – 30th April 2009 PRUDENCE MARINE SERVICES 80572 – 80100, MOMBASA KENYA. Achievements  Provided comprehensive information to clients regarding all services offered.  Brokered meetings for clients with the company.  Kept records on clients and prospective clients and followed up with clients.  Received payments (cash and cheques) and issued receipts to clients.    Prepared invoices, credit notes, debit notes, and proforma invoices. Updated files and keeping track of all records. Provided management with timely information based on interaction with clients. INTERNSHIP August 2008 – November 2008 NATIONAL BANK OF KENYA LTD Nakuru Branch Achievements  Provided customer care services to the customers of the bank.  Supported the Accounts and Administration departments.  Provided information to customers on current and savings accounts.  Cleared cheques.  Provided information on the bills and forex department. EDUCATIONAL BACKGROUND Sept 2023 – Ongoing BSc. Procurement and Contract Management - JKUAT January 2017- April 2017 Certificate in Mathematics (Bridging) Credit B –JKUAT February 2007 – August 2009 Diploma in Public Relations -Credit B - Moi University April 2007 – June 2007 Computer Competence Certificate Holy Trinity Computer College. (Introduction to Windows, Word XP, MS Excel, MS Access XP, MS Powerpoint XP & Adobe PageMaker) 2003 – 2006 K.C.S.E Certificate Njoro Girls High School PROFESSIONAL AFFILIATIONS Member of the Media Council of Kenya REFERENCES  Mr Allan Olingo Continuity Editor, Nation Media Group - Nairobi.  Mr. Isaac Kuria CEO &Founder Myles of Great Hopes Organization - North Carolina USA  Mr Kennedy Kimanthi, Regional Editor, Nation Media Group, South Rift Region, - Nakuru.