Margaret Harumi Yahata Gonzales

Customer Success Operations professional with 10+ years of experience building scalable support systems, optimizing workflows, and improving visibility across customer operations.

I specialize in process documentation, escalation management, CS tooling, and cross-functional coordination. My work focuses on reducing operational friction, enabling proactive customer engagement, and helping teams deliver consistent support without burning out.

I’ve worked across customer success, data, projects, and collections functions, often operating as the connective tissue between teams to make sure work actually moves.

Outside of work, I run (slowly but improving), read horror, plan trips I may or may not overthink, and occasionally yell at video games for balance.