Margaret Green

Margaret Green Project Manager Location: Thailand Mobile:- Email:- Personal Profile A highly motivated and respected Project Manager with over three years’ experience in the IT sector, predominantly specialising in the development of payment solutions. Prince2 Agile qualified dedicated to curating a project from genesis to conclusion in an agile working way with stakeholder satisfaction and adhering to strict timescales in mind at all times. A skilled leader of Developers and Quality Assurance Testers with high level planning experience and a keen understanding when it comes to working to budgets and timelines. Core Skills & Experience Stakeholder management Requirements gathering & analysis Cross-functional team management skills Proven ability to manage multiple projects concurrently Experienced in working with Trello, Jira and Slack Experienced in managing the development of websites and IVR solutions in-house and remotely Detailed knowledge of project management methods including Agile, Scrum, Kanban and more Employment History International high-volume automated payment collections firm May 2017 – Key IVR June 2020Project Manager Duties & Responsibilities: Drawing up project product specifications Managing teams of up to 5 programmers, both in-house and remotely to enable accelerated delivery Using Agile methodology to achieve quality handover Preparing and maintaining project, stage and exception plans Managing RAID logs, tracking progress and managing change requests Charitable Incorporated Organisation May 2016 – The Safer Living Foundation September 2018Circles of Support and Accountability Member Duties & Responsibilities: Working to rehabilitate offenders Monitoring and supervision Dealing with sensitive and highly confidential information Liaising with probation, housing associations and counselling services Reporting through agreed lines on rehabilitation progress through highlight reports Offering social, practical and emotional support April 2015 – Severn Trent Retail and Utility Sept 2015Customer Operations Technician Duties & Responsibilities: Inputting data Validating property addresses Measuring commercial properties Troubleshooting production disturbances Reporting risks and incidents to appropriate personnel January 2011 –DMP Communications December 2011Office Administrator Duties & Responsibilities: Arranging meetings, appointments and travel Liaising with teams across the company Recording meeting minutes Inputting data onto excel spreadsheets Photocopying, filing and faxing documents Handling customer enquiries Specific Achievements Identified and fixed program bugs, leading to a marked increase in stakeholder satisfaction Successfully managed and delivered payment solutions for charities such as the British Red Cross, Marie Curie and Your SimPal whilst adhering to strict timescales Met strict project deadlines for a number of PCN and debt collection agencies Ensured clients remain PCI compliant whilst undergoing complex changes to their payment solutions Voluntary Work 2010Stone Hill School (special school for autistic young people) – I supported Year 6 students in their science classes. 2010Heatherwood School (special school for children with severe learning difficulties and complex physical / medical needs) – I supported students in the classroom and on educational visits. Education & Qualifications: 2019 - Present Prince2 Agile 2014 - 2016 Nottingham Trent University MSc Psychology Degree 2011 - 2014 Nottingham Trent University BA (Hons) Criminology Degree 2012 - 2013 Acceler8 Employability Award 2009 - 2011 Doncaster College BTEC National Diploma in Health & Social Care (Level 3) 2004 - 2009 The Hayfield School GCSEs Subject Grade English Language B English Literature B Maths C Science C Sociology A Graphic Design B Additional Activities Four months of travel to Southeast Asia and Australia from December 2016 to April 2017. References: Mr Darren Wooding Miss Fraenze Kibowski Key IVR Nottingham Trent University Unit 8 Durham Lane School of Social Sciences, Burton Street Doncaster, South Yorkshire Nottingham, Nottinghamshire United Kingdom United Kingdom DN3 3FE NG1 4BU Work:- Work:- Email:-Email:-