Mareyroch Guanlao

MAREYROCH GUANLAO “Uniquely unique, just like everybody else.” Page 01 of 10 Introducing Your Next Virtual Customer Service Associate Page 02 of 10 Hello, my name is MAREYROCH “ROJ” GUANLAO I have 13 extensive years of experience in the Customer Service Industry I handled Retail Accounts, Telco Accounts, Financial Accounts, Health and Wellness Accounts Handled Inbound calls/Outbound calls/Chat/Calendar & Email Management/Admin tasks All accounts I handled are based in US, AU, UK, CA CHARISMATIC LEADERSHIP Page 03 of 10 SELF-STARTER EMPATHETIC COMMUNICATOR PEOPLEORIENTED Mareyroch B. Guanlao SKILL SET EXCELLENT COMMUNICATOR CRM MASTER Page 04 of 10 EXCELLENT ORGANIZATIONAL SKILLS SALES MAGNET TECH-SAVVY EMOTIONALLY INTELLIGENT CRITIICAL THIN KER EMPATHETIC Mareyroch B. Guanlao VISION MISSION Page 05 of 10 My passion will meet your business needs. Successful companies strive not just to meet, but to exceed customer needs and expectations. Nothing impresses a customer more than an employee who goes "above and beyond" to ensure total customer satisfaction. MY STRENGTHS & EXPERTISE Adaptability & Flexibility Knowledgeable using CRM Knowledgeable using MS Office, Skype, Zoom, Discord, Slack, Hubstaff and more I can handle high volume of calls (300/day) Attention to detail Active Listener & Fast Learner Page 06 of 10 Mareyroch B. Guanlao EDUCATIONAL BACKGROUND 2012 BACHELOR OF SCIENCE IN PSYCHOLOGY Laguna State Polytechnic University - Siniloan Campus -) Siniloan Laguna, Philippines Page 07 of 10 WORK EXPERIENCE Executive Virtual Assistant (Admin/QA/Auditor/HR/SEO Expert) - UpWork Direct Client Via Upwork (Dec 2024-Mar 2025) Medical Outbound Specialist - Nooro US Health and Wellness (Sept-Dec 2024) Collection & Recovery Specialist/Verification Analyst - JP Morgan Chase Bank US (July 2020-April 2024) Sales Representative - 24/7.ai Customer Philippines Optum, Comcast, AT&T Uverse (Oct 2015-Dec 2019) CSR/Sales Representative II - Convergys Philippines Sears (Feb 2014-Aug 2014) Technical Support II - The Results Companies Virgin Mobile USA/Assurance Wireless (Oct 2012- Dec 2013) Page 08 of 10 Mareyroch B. Guanlao REWARDS & RECOGNITION Page 09 of 10 Mareyroch B. Guanlao Mareyroch B. Guanlao Let's work TOGETHER - -