Marel Joy Arceo

M A R E L​ J O Y​ A R C E O​ ​ Executive Assistant | Customer Service|Events Coordinator With over 15 years of professional experience, I bring expertise in virtual executive assistance, event coordination, administrative support, and customer service. My background includes delivering exceptional customer experiences, resolving complaints, and enhancing client satisfaction across diverse roles. I recently worked as a Virtual Executive Assistant at Ifota Pty Ltd, managing executive schedules, communications, and project coordination to ensure seamless operations. My career also encompasses positions such as Back Office Consultant at Satellite Office, specializing in electricity account management, and Freelance Event Coordinator at Times and Seasons, overseeing logistics and vendor relations. I am proficient in administrative coordination, event planning, customer service excellence, and data entry, demonstrating adaptability and a detail-oriented approach to complex tasks and results-driven outcomes. SKILLS Virtual Executive Management Project Coordination Event Planning & Execution Administrative Coordination Technical Support Communication Proficiency Client Account Management Customer Complaint Resolution Volunteer Leadership CAREER CANON BUSINESS SERVICE CENTRE Project Management Office Administrator September 2025 - Present Assists Project Managers in delivering customer projects by maintaining accurate project documentation and coordinating, planning, and tracking deployment activities and resources. IFOTA PTY LTD Virtual Executive Assistant July 2023 - June 2025 Provide comprehensive remote administrative support to executive operations, managing schedules, communications, and projects to ensure seamless efficiency and strategic alignment. Event Coordinator August 2024 - June 2025 Plan, coordinate, and execute events by managing all logistics from conception to completion, including venue selection, scheduling, catering, equipment setup, and securing necessary permits and approvals. Satellite Office - QEnergy Australia Back Office Consultant, 2021 - 2023 Managed backend client accounts, specializing in electricity account setups, enhancing client satisfaction and operational efficiency. Times and Seasons Freelance Events Manager, 2020 - Present Adept at coordinating and executing flawless events, managing all logistics, vendors, and client communications to deliver exceptional experiences. Victory Christian Fellowship of the Philippines Inc Administrative Coordinator,- An organized and resourceful Administrative Coordinator skilled in managing office operations, coordinating events, and leading volunteer teams to enhance organizational effectiveness. Convergys South East Asia, Philippines - Acer AU&NZ Escalations Specialist,- Resolved high-tier customer complaints, ensuring customer satisfaction. Technical Support Specialist,- A skilled Technical Support and Customer Service Representative proficient in troubleshooting Acer computers and providing exceptional support through both inbound and outbound communications. Telus International, Philippines - XBox Customer Support Representative,- A dedicated Customer Support Representative adept at handling both billing and technical inquiries, providing comprehensive solutions and ensuring customer satisfaction through effective communication. EDUCATION Polytechnic University of the Philippines Anonas Street, Sta. Mesa, Manila, Philippines 1016 Bachelor of Broadcast Communication- University of Makati Dr Jose P. Rizal Ext, West Rembo, Taguig, 1644 Metro Manila Teacher Certificate Program-