- Reply rate:
- -
- Availability:
- Hourly ($/hour)
- Age:
- 23 years old
- Location:
- Binangonan, Rizal, Philippines
- Experience:
- 5 years
MAREISHA QUERUBIN D. ACERON- •-PROFESSIONAL SUMMARY
Results-driven Virtual Assistant with experience in hotel reservations, inbound and outbound customer service, and quality assurance. Skilled in email and calendar management, data entry, customer support, and process improvement.
KEY COMPETENCIES
Inbox & Email Management
Calendar & Scheduling
Data Entry
Customer Service
Reservation Scheduling
Quality Assurance
Online Research
Communication Skills
Time Management
Attention to Detail
TOOLS
Google Workspace
Excel
Word
Gmail
Zoom
Slack
CRM
ChatGPT
PROFESSIONAL EXPERIENCE
Quality Analyst - Cognizant (Oct 2025 – Apr 2026)
Monitored call quality and provided feedback for improvement.
Process Executive - Cognizant (Aug 2022 – Oct 2025)
Handled customer requests and maintained accurate records.
Hotel Reservation Specialist - Concentrix (Apr 2021 – Jul 2022)
Managed bookings and assisted customers via phone and email.
Customer Service Representative - Teleperformance (Feb 2021 – Apr 2021)
Handled inbound calls and resolved customer concerns.
EDUCATION
Don Jose M. Ynares Sr. Memorial National High School (2015 – 2021)
