Mareeya Kathrina Suganob

Results-driven Customer Support Manager with 7 years leading high-performing teams to elevate customer service. Skilled in implementing strategies for enhanced satisfaction, quicker responses, and improved support operations. Seeking a role in a growth-focused organization valuing customer-centric excellence.

Having accumulated 8 years of hands-on experience in customer support, I've honed my skills to deliver exceptional service across diverse customer profiles and industries.

Proficient and experienced in:

◾️ CRM & Messaging Platforms:

☑️ Zendesk

☑️ Intercom

☑️ ManyChat

☑️ Teamwork

☑️ Xsellco

☑️ Drift

☑️ Crisp

☑️ FreshDesk

☑️ FreshChat

☑️ Wati

☑️ eDesk

◾️ E-Commerce Platforms:

☑️ Amazon

☑️ Shopify

☑️ Etsy

☑️ eBay

◾️Shipping & Logistics:

☑️ Drop Shipping

☑️ POD Process

☑️ ShipStation

◾️ Design & Editing:

☑️ Canva

☑️ Basic Photo Editing (Photoshop, Gimp, Pixlr)

◾️ Communication & Collaboration Tools:

☑️ Slack

☑️ Skype

☑️ Trello

☑️ Hangouts

☑️ Zoom

☑️ Asana

☑️ Monday

◾️ Productivity Software:

☑️ GSuite

☑️ Microsoft

☑️ Dropbox

☑️ Airtable

My objective is to enhance your business's customer support team, ensuring a seamless and delightful customer experience. If you believe our partnership is a great match, feel free to send a personalized message and share your requirements. Let's make it happen! 😉