MARCUS G. LAYSON
Email:-Primary Mobile No.: -
Availability: Immediate
SUMMARY OF QUALIFICATIONS
An experienced and talented manager who has the motivation and right skill sets needed to ensure targets are met and
everything gets done on time and to budget.
Highly organized, ambitious, driven and possesses the capability to develop maximum sales and profitability.
Having excellent communication skills more than able to build a profitable relationship with customers and key decision
makers alike.
Experienced project manager offering more than 10 years of success leading all phases of diverse technology projects
and more than 5 years business development experience.
Business strategist; plan and manage multimillion-dollar projects aligning business goals with technology solutions to drive
process improvements, competitive advantage and bottom-line gains.
Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client
executives and their respective teams.
Experienced in Agile and Waterfall project management methodologies. Able to manage large project teams and known
for high-quality deliverables that meet or exceed timeline and budgetary targets.
Skills Summary
Project Management:
IT Project Lifecycle:
Value-Added Leadership:
Custom Software Development
Requirements Analysis
Cross-Functional Supervision
Web/Portal/Mobile Application Development ROI Analysis
Team Building & Mentoring
Infrastructure for Banking
Costing & Budgeting
Client Relations & Presentations
System Migrations/Integrations
Project Scheduling
Business & IT Planning
CRM/Enterprise wide Implementations
Testing/QA/Rollout/Support
Stakeholders/Vendor Management
Senior Project Manager
Hybrid Innovation Technologies, LLC
Makati City, Philippines
November 21, 2016 – Present
Leads project team(s) of internal and/or external resources to deliver specified programs and/or projects to quality, time and cost
(QTC) targets. Projects are likely to be large and/or complex and involve significant benefit/risk to the business.
Responsibilities:
◦ Responsible for leading project teams and managing all activities in a project life-cycle (initiation planning,
executing/controlling, and closing) associated with high visibility projects that are long-term, across one or more lines
of business and carry a substantial impact to the relevant businesses
◦ Provide Project leadership and coordinate the technical and professional effort of Partner’s Internal project team for
the Office 365 Migration and Exchange / Skype for Business implementation in Hybrid Projects, including managing
the lead architects, developers, business analysts and other project team members at all stages of the project cycle
process including initiation, planning, and development.
◦ Prepare detailed project plan with agreed milestones and coordinate teams, including the suppliers, to make sure
targets are met within the determined timeframe.
◦ Manage day-to-day activities of the project team to ensure each project remains on schedule and on budget as well
as create, maintain and track project plans and schedules, cost estimates and problem logs throughout the life of the
project.
◦ Coordinate key activities within the ICT projects, highlighting risks and dependencies throughout the project and
coordinating appropriate corrective or mitigating actions.
◦ Report timely and accurate risks to the project sponsor and coordinate agreed upon mitigating actions.
◦ Lead, guide and motivate project team members while resolving internal conflicts and supervising the implementation
of the project.
◦ Coordinate the development of a comprehensive rollout strategy and plan including the development and/or
deployment of basic training tools, materials and staff/other resources needed for rollout.
◦ Manage project communications, including schedule, to liaise with project board and respective stakeholders during
the entire project lifecycle.
◦ Create and maintain project management documents throughout the lifecycle of the project from Start Up to Closure.
◦ Execute a proper Project Closure, including transition to operation, financial and lessons learnt. Evaluate the
outcomes of the project as established during the planning phase.
◦ Undertake other tasks or assignments within area of competence as required.
◦ Interacts with senior leadership and major stakeholders to establish strategic plans and objectives for programs or
projects
◦ Consults with business partners to clarify and define complex project requirements, budgets and business cases,
including statements of work
◦ Creates and delivers presentations on program or project goals and plans, including progress reports
◦ Responsible for end-to-end program or project management, demonstrating ownership of the entire process from
beginning to end
◦ Develops and implements program and project level processes, procedures and performance metrics
◦ Responsible for sourcing, negotiating and managing outside vendors. Typically manages a family or series of projects
associated with a specific business strategy to obtain benefits and controls
◦ Ensures program/project-related risks are managed according to the Project Management Policy
◦ Wrote User Stories based on the requirements gathered from all the stake holders.
◦ Organized and facilitated Agile and Scrum meetings, which included Sprint Planning, Daily Scrums or Standups,
Sprint Check-In, Sprint Review & Retrospective.
◦ Coordinated with systems partners to finalize designs and formalize requirements Utilized Story. Sizing and Planning
techniques as needed based on the length of the backlog and priorities.
Key Accomplishments:
PalmHand - a compilation of 15 mobile applications that serves as a directory for local businesses, both big and small, in
major cities and towns across the world in over 15 different languages.
Senior Project Manager 4
Viventis for Wells Fargo EGS account
Bonifacio Global City, Philippines
The Program oversees the coordination and administration of all aspects of an ongoing program including planning, organizing,
staffing, leading, and controlling program activities.
May 16, 2016 – November 14, 2016
Reason for leaving: End of Contract
Responsibilities:
◦ Leading project teams and managing activities associated with projects that are long-term, organizational entity-wide
or company-wide (crossing multiple organizational entities) and moderate to significant in risk, scope and complexity.
◦ Merger/Acquisition and client-outsourcing operations integration
◦ Have direct responsibility to monitor project financial performance to maintain the quality of services, deliverables and
content within a proposed budget.
◦ Consults with business partners to clarify and define project requirements and business case, including development
of a statement of work.
◦ Develops and revises complex project plans and budgets, works with users to understand complex problems and
focuses on bringing issues to resolution, escalating as necessary to meet timelines.
◦ Interacts and negotiates with senior level management on behalf of project team.
◦ Develops and implements complex project communication plans.
◦ Creates and delivers presentations to senior management on project goals and plans, including progress reports.
◦ Responsible for end-to-end project management, demonstrating ownership of the entire process from beginning to
end.
◦ Manage the development and preparation of business cases, cost/benefit analysis and project budgets.
◦ Identify and negotiate schedules, milestones and resources required to meet project objectives.
◦ Organize and guide projects through the use of methodologies approved by the enterprise.
◦ Evaluate and report progress in terms of quality, financial and performance metrics.
◦ Work with clients and other key stakeholders to coordinate implementation, validation, training and support.
◦ Manage scope change, communication, issues and risks, and organizational change to meet project objectives.
◦ Provide matrixed direction and leadership to all project team participants.
◦ Gap Analysis activities, including identification and implementation of required functionality
◦ Business Controls activities including oversight of legal, audit, compliance, operational risk management, corporate
real estate and HR liaison, finance, etc.
◦ Establishment of all systematic plan parameters on the integrated recordkeeping platform and surround technology,
participant account integration and re-registration of all assets (including unitization/de-unitization, SMAs, etc.)
◦ New Business Integration (dedicated team for block/book of business conversions)
◦ Responsibilities include plan document review and functionality analysis, plan setup, data mapping, payroll process,
testing and coordination, participant data conversion, asset re-registration, participant and sponsor communications,
and customer advocacy and sales support.
Key Accomplishments:
•
ITAM TOM
•
Data Integration Package
•
Client Centric Strategy
•
eSmartBanker
Senior Project Manager
Hybrid Innovation Technologies, LLC
Makati, Philippines
December 01, 2015 – April 22, 2016
Reason for leaving: End of Contract
Managed all digital projects for advertising agency clients including mobile apps, web development, online advertising, social media
strategy, and SEM (PPC and SEO). Managed all agency partners and vendors including mobile apps developers, web developers
and IT resources. Managed internal account management and creative services team members to ensure on time, on budget, and
top quality delivery of all digital advertising and online marketing projects.
Responsibilities:
◦ Partner with digital account manager to develop creative briefs and project mapping to ensure that proper information
and direction is given
◦ Independently define and execute project scope, budget, and work plan. Produce detailed and accurate SOW's.
◦ Define requirements for and create specification documents and client communications. Drive the creation of goals
and strategy throughout project which covers data accuracy of budgets, meeting recaps, resourcing spreadsheets,
time tracking tool setup, and other pieces for their projects.
◦ Manage the project team to ensure successful & timely delivery of the projects in accordance to the clients’
expectations.
◦ Provide support to analyst in the best practices of extracting data from multiple platform using Site Catalyst, Discover,
Data Warehouse, Report Builder and the API as appropriate
◦ Perform platform administration duties to support Adobe users including access management and permission
assignment
◦ Support in QA implementation to verify that the correct data is getting passed to Site Catalyst, Google Analytic in a
usable form
◦ Work with analyst to be sure that they can use the result to accomplish their original goals and that they understand
how to get the data
◦ Demonstrate ability to identify, prioritize, and manage projected information flow.
◦ Manage development team’s performance, maintain rapport & close relationship with customers, contractors &
suppliers as well as ensure that the project implementation adheres to the company's quality standards.
◦ Carry out testing and participate in troubleshooting of issues with different teams to drive towards root cause
identification and resolution.
◦ Prepare project documentation including Minutes of Meeting, Requirement Specifications, Design Specifications,
User Acceptance Test Plans and Reports, Training and User Manuals, and Project Status Reports, etc.
◦ Supports deployment of applications and perform “validation testing” for project roll-out.
Key Accomplishments
1) Mobile Reservations
2) Restaurant Apps
3) Bar & Club Apps
4) Realtor Apps
5) Lawyer Apps
6) Gym & Fitness Apps
7) Spa & Salon Apps
Senior Project Manager
Comtel Solutions for Fintrax/Premier Tax Free Project
Robinson Road, Singapore
August 24, 2015 – November 24, 2015
Reason for leaving: End of Contract
Responsibilities:
Social Media
Healthy Freedom for All
Sneaker Kingdom
SEO/SEM/PPC
Healthy Freedom for All
Sneaker Kingdom
Reported progress to all stakeholders through Sprint Burn-Down Reports, Iteration Burn-Down Reports, and velocity
target updates.
◦ Wrote User Stories based on the requirements gathered from all the stake holders.
◦ Organized and facilitated Agile and Scrum meetings, which included Sprint Planning, Daily Scrums or Standups,
Sprint Check-In, Sprint Review & Retrospective.
◦ Coordinated with systems partners to finalize designs and formalize requirements Utilized Story. Sizing and Planning
Poker techniques as needed based on the length of the backlog and priorities.
◦ Operated in 3 week sprints with flexibility on length based on immediate functionality concerns.
◦ Ensured application availability and data integrity through preventative maintenance and upgrades.
◦ Oversaw all projects in the PMO including business, IT, audit & compliance, and strategic initiatives.
◦ Manages IT risk, security and compliance program by IRAS and Nets.
◦ Overall management and co-ordination of the programme, its projects and their interdependencies.
◦ Managing programme issues and escalating where necessary - includes reviewing escalated project issues to
evaluate whether they will affect the programme. Resolving cross-functional issues at programme level.
◦ Liaising with other programme managers particularly where projects have outputs affecting more than one strategic
objective
◦ Ensuring projects maintain focused on benefits. Reviewing project requests for change to scope to evaluate any
impact at programme level.
◦ Monitoring project progress and performance. Liaison with, and updates progress to, programme steering board/senior
management.
◦ Managing communications with stakeholders (in partnership with Benefits Manager)
◦ Developed and improve multiple processes in the areas of IT Security like User Access Management and Program
Change Management
◦ Responsible for oversight of Companies security and compliance Policies, Processes, Procedures and Standards
◦ Develop and review IT policies, standards, procedures and compliance reviews.
◦ Identify project resource requirements, organize and manage project team, develop project work plans, assign
individual project tasks, manage day-to-day project needs, mitigate risk, control budget/costs and regularly
communicate project status to the project team, Executive Director and the Trustees;
◦ Identifying where and when management of issues and risks or accommodating altered requirements will involve extra
time or extra resources and where efficiencies can be made;
◦ Manages System Integration Testing, User Acceptance Testing, Parallel Processing and Go Live Cutover for
Standalone Retailers and Nets retailers;
◦ Manager in charge of continuous development and oversight of core PMO process that development and launches
which include: Change Request/Management, Risk Management, Project Management planning, Free and Software
tracking and compliance, Software Management, Release Management of new and sustaining products
◦ Monitor and track project milestones and deliverables;
◦ Having established the PMO credentials, established the PMO as a broader center of excellence providing project
management services to both other functional areas and other operating groups on a global basis.
◦ Gathered the requirements, functional specs and site maps. Ensured features and functionality of sites were
communicated to project team. Ensure proper development, documentation and sign-off of system specifications,
requirements and functionality enhancements;
◦ Manages a formal testing process, including development of test cases, scheduling of end-user testing, regression
testing and tracking of identified issues/bugs until they are resolved;
◦ Involve functional/technical expertise to help resolve issues and guide key decision
Key Accomplishments:
•
eTRS Sytem – Upgrading of Tax rebate application system for foreign tourist
Senior Project Manager
Comtel Solutions for Citibank N.A Project
Changi Business Park, Singapore
November 10, 2014 – August 14, 2015
Reason for leaving: End of contract
Responsibilities:
◦ Reported progress to all stakeholders through Sprint Burn-Down Reports, Iteration Burn-Down Reports, and velocity
target updates.
◦ Wrote User Stories based on the requirements gathered from all the stake holders.
◦ Organized and facilitated Agile and Scrum meetings, which included Sprint Planning, Daily Scrums or Standups,
Sprint Check-In, Sprint Review & Retrospective.
◦ Coordinated with systems partners to finalize designs and formalize requirements Utilized Story. Sizing and Planning
Poker techniques as needed based on the length of the backlog and priorities.
◦ Operated in 3 week sprints with flexibility on length based on immediate functionality concerns.
◦ Ensured application availability and data integrity through preventative maintenance and upgrades.
◦ Oversaw all projects in the PMO including business, IT, audit & compliance, and strategic initiatives.
◦ Identified the areas of improvement in departments and implementing process procedures and guidelines
◦ Engaged with IT Security, IT Infrastructure, IT operation, IT Architecture, to ensure Banks compliance
◦ Engaged with APAC PMO, IT Development, IT Production Support, and Helpdesk to ensure compliance with
Application Controls
◦ Successfully led a multiyear program with a budget of $5 million. Served as the programs single point of contact for
daily interaction, escalation of issues, and management of steering committees needs and expectations while
promoting transparency.
◦ Define project scope, goals and deliverables that support business goals in collaboration with Funds’ management
and stakeholders;
◦ Manages IT risk, security and compliance program by the Bank.
◦ Developed strategy for capacity planning of PMO resources which measured strategic value as well as project size
and complexity to determine best fit from a skillset and capacity vantage point
◦ Implemented formal project management processes based on industry best practice but tailored to the organizational
culture.
◦ Develop and review IT policies, standards, procedures and compliance reviews.
◦ Work directly with the Information Technology Architecture team to identify strategic project breakdowns within the
program. Identified 16 production deliverables for a program in which we formed parallel teams and sequencing of
work that established shorter overall delivery date.
◦ Track and monitor financial performance of the program. Report financials for actual to budgeted comparison for labor
hours and dollars, operating costs and capital costs. Secure funding approvals for changes in scope.
◦ Monitor program risks through an on-going process of identifying, assessing, tracking, developing and executing risk
mitigation strategies.
◦ Leaderships expectations by recording accurate program health by collecting and consolidating a team of project
managers various project work plans and statuses in order to effectively communicate relevant project information and
highlight risks to the executive team.
◦ Develop staff by assigning team and individual goals and actively monitor progress. Assignments are designed to
strengthen the team’s business knowledge, project approach and presentation skills.
◦
Conceptualized and implemented strategy for capturing Project and Program metrics and funneling that information to
easy-to understand dashboards. Enabled Executive Management to keep a pulse on project health, revenue
expectations, and strategic analysis of projects.
◦ Led a team of project managers and analysts to deliver a prioritized set of projects in line with operating group
strategies.
◦ Communicates effectively with Operations Teams to identify needs and evaluate alternative Project solutions.
◦ Assistance with the appointment of vendors, including the giving of advice on the most suitable forms of tender and
contract.
◦ Assisting the Director of Project Management as directed in any other Project Management related activities.
◦ Overseeing SIT & UAT activity until end, track and control project phases and activities.
◦ Confers with project staff to outline work plan and to assign duties, responsibilities, and scope of authority.
◦ Coordinate with Project Directors and Executives within APAC region and to provide support to the APAC region
◦ Participates in the weekly PMO status review meetings with Regional Senior Management
◦ Defining and communicating roles and responsibilities for project team members – functional and technical
◦ Ensuring sign-off on all major system deliverables by stakeholders
Key Accomplishments:
•
Decomissioning of Data Center from Tokyo to Asaka
• Services for Cash & Trade Applications (ICG Tech ASIA)
• MyCitibanker
• PIM (Product For Information Management)
Project Manager
Manpower Staffing Pte. Ltd. For NCR Corporation Pte. Ltd. Project
9 Tampines Grande, Tampines, Singapore
March 25, 2013 – September 24, 2014
Reason for leaving: End of contract
Responsibilities:
◦ Defined Predictive Services ATM project roadmap and created backlog in conjunction with product owner and key
business partners
◦ Led and manages Predictive Services ATM infrastructure/applications projects to augment server capabilities, and
address database and networking needs
◦ Managed the deployment of virtual storage, sites and servers infrastructure to augment clients’ datacenters
◦ Participates on the weekly portfolio review with senior management and provided updates to stakeholders
◦ Engaged with ATM Security, ATM Infrastructure, ATM operation, ATM Architecture, to ensure Banks compliance
◦ Engaged with APAC PMO, IT Development, IT Production Support, and Helpdesk to ensure compliance with
Application Controls
◦ Provides project management for in implementing self-service applications solution for DBS ATMs
◦ Project manager and participate in business development manager for NCR’s Self-Service Solutions in the Financial,
Retail, and Marketing lines of business.
◦ Manages IT risk, security and compliance program by DBS bank.
◦ Pre-sales activities such as product demos and presentations
◦ Responsible for setting up the meeting with Regional PMO planning, project development, timings and milestones.
◦ Responsible and accountable for the coordinated management of multiple related projects directed toward strategic
business and other organizational objectives. Working closely with users to ensure the project meets business needs.
Key Accomplishments:
Predictive Services for DBS ATM
POS Self Service Kiosk
Project Manager
The Experts Pte. Ltd. for Hewlett & Packard (Bank of America Project)
33-00 UOB Plaza 1, 80 Raffles Place, Singapore
October 29, 2012 – January 30, 2013
Reason for leaving: Bank of America have outsourced the project in India
Responsibilities:
◦ Provides project management for network/infrastructure solution implementations
◦ Engaged with IT Security, IT Infrastructure, IT operation, IT Architecture, to ensure Banks compliance
◦ Engaged with APAC PMO, IT Development, IT Production Support, and Helpdesk to ensure compliance with
Application Controls
◦ Practiced backlog grooming, release and sprint planning, daily standups, impediment removal
◦ Ensured the development teams are practicing the Agile principles. Completed product demonstrations,
retrospectives, and resolve action items. Assisted Product Owner with Backlog maintenance
◦ Manages business team relationship with technical contacts
◦ Coordinates with internal staff to perform infrastructure/system integration
◦ Submits weekly project status reports to the Portfolio Manager/Program Manager by designated due date
◦ Provides regular status updates to Portfolio Manager/Program Manager when on-site during implementations
◦ Prepares and maintains all project documentation according to established processes and methodology
◦ Escalates support issues as required
◦ Communicates with Technical team on the status of projects and escalates issues as needed
◦ Liaise with the IT teams to gather feedback and report to the management with proposed solution
◦ Coordinate with Project Directors and Executives within US region and to provide support to the US region
◦ Participates in the weekly PMO status review meetings with Regional Senior Management
◦ Ensure project alignment with overall Department objectives
◦ Review and sign off on project charter
◦ Strategic planning and executive decision point resolution
◦ Cross Agency/Department coordination and stakeholder communication
◦ Monitor project risks and next steps
◦ Maintain knowledge of project status to apply to executive decisions across business areas
◦ Develop, maintain and carryout the business case (concept paper) for the initiative
◦ Provide advice and guidance to the other project governance teams
◦ Support the Project Management team with resource acquisition
◦ Establish overall project requirements and priorities
◦ Communicate user needs, define the business problem, identify expected benefits, and manage expectations
◦ Outreach to the user community and stakeholders
Key Accomplishments:
Network Installation for Bank's relocation across different States.
IT Project Manager
Wincor Nixdorf PTE. LTD.
Kallang Sector, Singapore
May 21, 2012 – September 28, 2012
Reason for leaving: Explore other opportunity
Responsibilities:
◦
Provides project management for in implementing POS self-service applications solution for Wincor’s clients.
Project manager and business development manager for Wincor’s Self-Service Solutions in the Financial, Retail, and
Marketing lines of business.
◦ Pre-sales activities such as product demos and presentations
◦ Working with customers and prospects on Wincor Converged Channels and Enterprise Software Solutions within the
financial, retail market.
◦ Gain customer trust and commitment, build momentum and accelerate the sales cycle, while working with key
influencers throughout the sales process to minimize issues at closing.
◦ Responsible for identifying best fit account targets and supporting the field account managers.
◦ Responsible for developing strategies to differentiate Wincor solutions from its competitors in the market space.
◦ Responsible for working as a knowledgeable liaison between the product development organization on future direction
and customer-specific requirements.
◦ Responsible for growing the business within all applicable financial banking segments and developing ROI-based
solution sales tools and value propositions; articulating solutions in terms of ROI to the client.
◦ Presenting detailed product demonstrations and client process mapping, as well as data scenario testing. Resulting
ROI examples and attractive reports provided to field account managers to be written using intuitive sales descriptions
and product-promoting arguments.
◦ Utilizing consultative selling approach to map out key decision-makers and create a strategy to implement an
appropriate plan to penetrate market.
◦ Provides project management for POS applications solution implementations
◦ Manages business team relationship with technical contacts
◦ Coordinates with internal staff to perform applications integration
◦ Develop, maintain and carryout the business case (concept paper) for the initiative
◦ Provide advice and guidance to the other project governance teams
◦ Support the Project Management team with resource acquisition
◦ Establish overall project requirements and priorities
◦ Communicate user needs, define the business problem, identify expected benefits, and manage expectations
◦ Outreach to the user community and stakeholders
◦ Participates in the weekly PMO status review meetings with Regional Senior Management
◦ Responsible for managing project team utilization during customer engagements, including the accuracy of information
for that project in the internal work tracking system
Key Accomplishments:
◦
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Changi Airport Group
POS System
Far East Organization
POS System
Johor Premium Outlet Mall POS
System
Resort World Sentosa POS
System
Vivo City POS System
Chevron Singapore Self Service
POS System
Chevron Thailand Self
Service POS System
Global Blue POS System
IT Project Manager
IT Force Pte. Ltd. For DBS Bank LTD. / T&O - IBG TECH Project
DBS Asia Hub, Changi Business Park, Singapore
February 16, 2012 – May 18, 2012
Reason for leaving: Offered Permanent role with Wincor Nixdorf
Responsibilities:
◦ Supported and assisted the stakeholders with various activities including communicating updates and impediments as
well as assisting with backlog and release plan maintenance.
◦ Facilitated creativity and empowerment for the Cross functional development team.
◦ Negotiated terms with various vendors to replace existing IVR application, including coordinating for the development
of IVR replacement application.
◦ Project planning and management of internal resources for IVR replacement project, formulating strategies to improve
business and operational processes; coordinated with Avaya for voice support.
◦ Responsible for planning, scheduling, coordinating, leading, and reporting on IVR application design projects within
the Contact Centre Services organization.
◦ Project scope includes all application activity from planning/scheduling, design, development, testing, to deployment,
and on-going post-deployment support, including change management.
◦ Review existing Avaya Interaction Centre and Avaya Voice Portal design.
◦ Recommend, train and lead implementation of business requested enhancements to Voice Portal.
◦ Coordinate formation of a project team comprised of Avaya and Customer personnel.
◦ Establish work groups charged with managing implementation, cutover, testing and client acceptance.
◦ Provide program oversight by monitoring efforts of local project managers and their teams.
◦ Coordinate escalation and resolution of issues which may arise between Avaya and the Customer.
◦ Tracks project plans and budgets to insure project costs are contained
◦ Tracks utilization to insure projects are profitable
◦ Responsible for managing project team utilization during customer engagements, including the accuracy of
information for that project in the internal work tracking system
◦ Timely submission of timesheets, expense reports, project status reports, and system acceptance forms
◦ Timely submission of all project documentation in the document repository of record
◦ Provide leadership in introducing productivity tools for project management demand, capacity, resource allocation,
tracking and performance reporting
Key Accomplishments:
•
Configuration of Web Chat, Virtual Agents, IVR/CTI for DBS Comtech branch
•
Centralization of DBS Regional Call Centre for Asia Pacific
IT Project Manager/Release Manager
AIT Software Pte. Ltd. For Citibank N.A. Project
Tampines, Singapore
May 23, 2011 – December 16, 2011
Reason for leaving: Project was placed on hold
Responsibilities:
◦ Provides project management for Cards applications in EMEA region particularly with Israel.
◦ Manages business team relationship with technical contacts
◦ Coordinates with internal staff to perform applications integration
◦ Submits weekly project status reports to the Project Director by designated due date
◦ Provides regular status updates to Project Director when on-site during implementations
◦ Prepares, distributes and maintains all project documentation according to established processes and methodology
◦ Escalates support issues as required
◦ Communicates with Technical team on the status of projects and escalates issues as needed
◦ Liaise with the IT teams to gather feedback and report to the management with proposed solution
◦ Coordinate with Project Directors and Executives within Singapore and to provide support to the Singapore region
◦ Participates in the weekly PMO status review meetings with Regional Senior Management
◦ Developing project plans including detailing work breakdown structures and critical path
◦ Working with technical resources to develop project schedule and detailed cost breakdowns
Performing risk management planning, risk identification and mitigation planning
Ensuring sign-off on all major system deliverables by stakeholders
Overseeing SIT & UAT activity until end, track and control project phases and activities.
Manage and track overall project plan and perform weekly report to the business and project team leaders.
Responsible for delivery of projects within time, cost and scope/quality defined boundaries, in accordance with IT
endorsed Project Management Methodology.
◦ Deliver solutions addressing end user requirements; define milestones, resources and schedules.
◦ Tracks project plans and budgets to insure project costs are contained
◦ Tracks utilization to insure projects are profitable
◦ Responsible for managing project team utilization during customer engagements, including the accuracy of
information for that project in the internal work tracking system
◦ Timely submission of timesheets, expense reports, project status reports, and system acceptance forms
◦ Timely submission of all project documentation in the document repository of record
◦ Provide leadership in introducing productivity tools for project management demand, capacity, resource allocation,
tracking and performance reporting
Key Accomplishments:
Citibank Credit Card for Israel
Citi Connect Cash
Citi Corporate e-banking
Business Development/Project Manager
E-Matrix Outsourcing Incorporation
Makati City, Philippines
January 7, 2008-May 12, 2011
Reason for leaving: End of contract
Business Development Responsibilities:
Develop a complete understanding of the Platform.
Help produce and manage marketing materials including brochures, videos, and web content from concept to
production.
Work with existing clients to develop case studies and relevant content.
Lead efforts to respond to Requests for Proposals (RFPs) including identifying Subject Matter Experts and other
resources, establishing and managing assignments, editing and review, and distribution of final proposal
documents.
Compile standard proposal content, templates, process/training documents and other sales-related content.
Maintain sales support library of proposals, RFPs, template documents, etc.
Become a liaison for RFP requests between internal/external groups within the company. Coordinate responses
to RFPs and other engagement recommendations. Assist with reporting and pulling information from CRM for
appropriate sales analysis.
CRM Project Manager Responsibilities:
◦ Intensify the development of strategies for Retail Loyalty Management service-focused CRM integration and
implementation with a focus on Offer Management and Core Loyalty Management
◦ Diligently manage the resourcing need and requirement for CRM Loyalty Management with the primary focus in
Loyalty Management (Account Management and Customer Care), Targeted Promotions and Personalization,
POS, Mass Promotions, Mobile, Web/Email, Finance, and Data and Analytics
◦ Serve as a liaison between the Development Team and project stakeholders to interface the core POS and Core
Loyalty Management
◦ Oversee configuration and delivery efforts for a highly productive team within the matrix organization
◦ Coordinate customer data conversion and loading in collaboration with the Integration Team for Migration into the
Core Loyalty Management
◦ Communicate with stakeholders to provide accurate reporting and information regarding ongoing projects and
initiatives
◦ Strategically administered the Delivery CRM Projects, designing strategies for financial service-focused CRM
integration and implementation with a focus on customer data
◦ Regularly interfaced with CRM design, architecture, and configuration professionals to validate solution against
business and functional requirements
SEO/SEM Project Manager Responsibilities:
▪ Ensure that all websites and internet properties under your influence have been technically optimized to attract
and engage those visitors that closely match the agreed profile of the target audience
▪ Build systems and protocols internally that ensure all content is optimized across all platforms and user
experiences (websites, mobile, social, video, blogs, retail portals etc)
▪ Help set, and work to, performance indicators for SEO that everyone understands and which complement overall
marketing and business objectives
▪ Promote both offsite and onsite activities and also the interactions that build ranking, profile and traffic
▪ Ability to strategize with clients to determine KPI’s and to tailor campaigns accordingly to complete goals.
▪ Directly communicate with the clients and internal digital teams to complete multi-channel campaign initiatives
▪ Work with multiple departments including Content, Social Media and implement strategies
▪ Manage multiple clients and help set deadlines, KPIs, tasks and strategies per statement of work
▪ Reporting and analysis of current and historical SEO campaigns
▪ Perform client specific keyword research and competitive analyses
▪ Perform technical SEO Audits of client websites
▪ Responsible for managing project team utilization during customer engagements, including the accuracy of
information for that project in the internal work tracking system
EDUCATION
Bachelor of Science in Computer Science
AMA Computer University
1993 to 1996
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Project Management Training
Nityo Infotech Singapore
December 1, 2012 to December 16, 2012
Dela Salle University
Manila, Philippines
May 2008
Ateneo University
Makati City, Philippines
February 2006
