Marcus Kane Joseph Tully

Profile Marcus Tully BDM / CLIENT SPECIALIST QUALITY Details Chennai India-- Skills Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Introducing myself as a service-oriented representative with 11 + years experience in various fields of E commerce, Banking, Health Care Services and Legal Solutions. I am dedicated to achieving targets while providing excellent and quick customer service. I like working in challenging environments that help me explore myself fully and enable me to realize my complete potential. Employment History Senior Accounts Receivable, Celer Soft Services Pvt Ltd, Chennai M AY 2 0 0 5 — O C T O B E R 2 0 2 2 Celer soft service is headquartered in Houston and is a company that has over three and a half years experience in providing healthcare solution to people while also managing all end to end process in Healthcare and Medical Billing. Customer Service RESPONSIBLITIES: Time Management Skills · On a daily analyzing and getting medical benefits from patients Health Care Insurance Multitasking Skills · Calling patients and fixing appointments based on the doctor’s schedule. Communication Skills · Retrieving patients information like patient’s Social Security No, Insurance Id No. etc, or documentary purposes. Decision Making Hobbies Drawing , Tattoo Art & Active Participations in sports. Languages English Hindi · Running of reports to pull out the scheduled patients for verification and pre certification. · Calling Insurance companies to verify patients medical benefits and to get authorization for medical or radiological procedures with regards to the issue on hand. · As an Assistant Group Coordinator, issue work orders and take actions on pending accounts on a daily basis and also primarily act as a back up to the team and attend and solve problems and issues when they arise. Senior A/R Caller (Group Coordinator), India Health Care Solutions Pvt Ltd, Chennai NOVEMBER 2006 — FEBRUARY 2007 Tamil RESPONSIBLITIES: Telugu · Calling patients and fixing appointments based on the doctor’s schedule. · Hospital calling for the purpose of retrieving patients information like patient’s Social Security No, Insurance Id No.etc., for documentary purposes · Calling and Checking on the providers credentials status – (Updation of Provider Information) · Calling patients to Check on bill payments · As an Assistant Group Coordinator, issue work orders and take actions of pending accounts on a daily basis and also primarily act as a back up to the team and attend and solve problems and issues when they arise. Senior Customer Service Executive, Intelenet Global Services Private Limited, Chennai MARCH 2007 — AUGUST 2022 RESPONSIBLIITIES: • Processing payment requests via the telephone, mail and LMI for Barclays Bank • Make sure that all payments go through without any errors within the cutoff time. • Ensure that the payments go through to the correct customer • Ensure that the quality check has been performed correctly and effectively. • Assisting juniors and other team mates in any queries and difficulties they may face with the process • Train new comers on the initial process and when rotation of processes takes place. Senior Customer Service Executive, Maxim Liberty BPO Pvt Ltd, Chennai S E P T E M B E R 2 0 0 8 — J U LY 2 0 0 9 RESPONSIBLIITIES: • Handling day to day client needs, furnishing client data and client information. • Identification of a particular case and which attorney is bested suited for the case. • Identification of cases i.e. criminal traffic family • Ensure that the quality check has been performed correctly and effectively. • Assisting attorneys in any queries and difficulties they may face with clients • Keeping a good relationship with the attorneys and his client. Senior Customer Service Executive – Band 8, Miramed Ajuba solutions Pvt Ltd, Chennai JANUARY 2010 — MARCH 2019 RESPONSIBLITIES: • Handling day to day AR follow up & resolutions of accounts • Creation of appeal form , adjustment form • Working on special projects as per client requirement • Identification of Trends in Denial Management i.e. provider issues • Ensure that the quality check has been performed correctly and effectively. • Assisting new agents with client software navigation / quality control • Completion of daily targets and completion of qc on same day basis. Senior Customer Analyst , Touch2success Software solutions Pvt Ltd-FOODHUB, Chennai JUNE 2019 — FEBRUARY 2020 RESPONSIBLITIES: • Handling day to day follow up with the owner of the take away • Creation of promotions to help increase the clients orders . • Working on retention clients • Identification of Trends of why wants to leave the business • Ensure that the quality check has been performed correctly and effectively. • Assisting new agents with client software navigation / taking orders on full epos, online ordering and a920 • Completion of daily targets and completion of qc on same day basis. Sr, Executive / AR & Analytics, Allysmart Business Process Solutions India Pvt. Ltd, Chennai M AY 2 0 2 0 — A U G U S T 2 0 2 0 RESPONSIBLITIES: • Handling day to day AR follow up & resolutions of accounts • Creation of appeal form, adjustment form • Working on special projects as per client requirement • Identification of Trends in Denial Management i.e., provider issues • Ensure that the quality check has been performed correctly and effectively. • Assisting new agents with client software navigation / quality control • Completion of daily targets and completion of qc on same day basis. Senior Client Service Executive , Medrona Billing Services Private Ltd, Chennai SEPTEMBER 2020 — APRIL 2022 RESPONSIBLITIES: • Handling Charge Review on a day-to-day basis along with follow up • Creation of Coding forms & adjustments, completion of coding response with action • Working on special projects as per client requirement • Identification of Trends in Denial Management i.e., provider issues & coding errors • Daily Inventory with quality check performed correctly and effectively along with follow up. • Assisting new agents with client software navigation / quality control Client Specialist -Quality, Access HealthCare Services Pvt ltd, Chennai APRIL 2022 RESPONSIBLITIES: • Conducting Daily Audits as per the parameters set by Company Quality Standards • Identifying Errors & Steps Towards Non repetition of Error's • Identifying Trends with Inputs given to Users to Work Error Free as per client requirement • Conducting Regular feedback sessions to help Agents rework on same day and • Assisting new agents with client software navigation / quality control Education Higher Secondary Education, St Patrick’s A.I.H.S Chennai-ASLC, Chennai JUNE 2001 — MARCH 2002 Graduated With Distinction total of 907 Have won many Trophies and certificates for football and dancing in Inter – School sports 10th Higher Secondary Education, St Patrick’s A.I.H.S, Chennai JUNE 1999 — MARCH 2000 Graduated With First Class with Total of 676 Have won many Trophies and certificates for football and dancing in Inter – School sports Bachelor of Information System Management, Patrician College, Chennai , Chennai JUNE 2003 — APRIL 2006 Have won many Trophies and certificates for football and dancing in Inter – Inter – Collegiate Cultural