Marco Vinicio Gutiérrez Pliego

Customer service and tech support professional with strong problem-solving skills and a tech-savvy mindset. Quick to learn new tools and software, and experienced handling high volumes of requests, troubleshooting issues, and using CRM systems to stay organized and efficient.

As a CSR working for Centene Corp. I supported U.S. healthcare insurance processes, including claims and appeals, member eligibility checks, and payment status updates. Handled sensitive personal and medical information in full compliance with HIPAA and U.S. regulations.

Known for attention to detail, strong organizational skills, and delivering excellent customer service while staying calm and professional in complex situations.