Marco Tsitselis

Marco TSITSELIS Digital Entrepreneur | Project Manager (PMP®) | Product Owner | Agile Trainer I am Certified Project/Product Manager with over 10 years experience delivering solutions that maximize business goals. I apply clear structure while effectively delegating and executing according to plan. I consistently keep myself accountable for results. Experience of running global reach projects fine-tuned my managing techniques and organizational skills. I always follow through to maintain an excellent customer relationship and the highest standard in terms of project delivery methodology and standards definition. As a problem solver and someone who think outside the box I launched 3 startups and helped smaller companies to grow. I have a firm and assertive approach to people but I use gentle manners and a positive attitude to consistently communicate, engage and motivate. CONTACTS LANGUAGES www.marcotsitselis.com MarcoTSITSELIS - - Italian Spanish PERSONAL DETAILS English Catalan French Born on Dec 6th 1981 Italian / Greek nationalities Available to be relocated WORK EXPERIENCES 02/2018 to present Mobile Product Owner at ING Direct - www.ing.com Madrid, Spain & Amsterdam, Netherland 02/2011 to 12/2011 Project Manager at Google - www.google.com/about Madrid, Spain 09/2017 to 12/2017 Agile Coach and Trainer Freelancer at Andaira - www.andaira.net Madrid & Barcelona, Spain 10/2009 to 02/2011 Project Manager at everis - www.everis.com Barcelona, Spain 09/2017 to 09/2017 Agile Coach and Trainer Freelancer at ISDI – www.isdi.education Madrid, Spain 08/2007 to 06/2009 Project Manager at Accenture – www.accenture.com Barcelona, Spain 04/2017 to 12/2017 Project Product Manager Freelancer at Luckylink - www.luckylink.com In Remote 10/2014 to 03/2017 Co-Founder / Strategist at Rolig - www.rolig.es In Remote 01/2015 to 05/2016 Senior Technical Operations Specialist at Yahoo - www.info.yahoo.com Dublin, Ireland 01/2014 to 01/2015 Co-Founder at Rock your Meal - www.rockyourmeal.com Barcelona, Spain 11/2012 to 02/2014 Digital Specialist Freelancer at Buzzery - www.buzzery.es In Remote 01/2012 to 07/2013 Co-Founder / CEO at SmilingEffect - www.smilingeffect.com In Remote please find more experiences, information and details on marcotsitselis.com EXPERTISES Startups, Internet & Mobile, Business Development, Strategy, Agile, Scrum, Product Ownership, Kanban, Jira, Trello, Pivotal tracker, ServiceNow, Project mgm, PMP, Product lifecycle, Conflicts & Risk mgm, Communication, Stakeholder mgm, UpWork, Interpersonal skills, Networking, Training, knowledge sharing, Jive, Confluence, DSP, SSP, SEM, SEO, Digital ads, Mobile marketing, Social Media, Analytics, UX, Usability, E-Commerce, Web 2.0, Web development, HTML5, CSS, Testing, Mobile Apps and development, SLA mgm, IT industry EDUCATION / CERTIFICATIONS 03/2017 PMP Certification Project Management Professional at PMI - www.pmi.org 09/2011 to 07/2012 MIB (Master in Internet Business) at ISDI - www.mib.isdi.es Madrid & Barcelona, Spain 10/2005 to 02/2006 Research project at University of Florida - www.ufl.edu Gainesville, Florida, U.S.A. U.S.A. 2000 to 2006 Degree in Computer Science at University “Federico II” - www.unina.it Naples, Italy Marco TSITSELIS Digital Entrepreneur, Certified Project Manager, Product Owner and Agile Trainer with a unique blend of business and technical savvy, communication talent and smiling aptitude FEEDBACK FROM PEERS Nov 2017 - Ben Kaminsky worked with Marco at Luckylink “Marco, you have structured our tech road map, manage our product delivery process and provide your passion at getting our team get up to speed! I am so grateful to you!” Sep 2017 - Charlie Markham managed Marco at Luckylink “Marco is not only an excellent project and product manager, but also a terrific guy to have on my team. He’s hard-working, focused, reliable and highly professional. Furthermore, he worked on our projects with passion and creativity, offering his own considerable experience helping us maintain momentum and focus. I can’t recommend Marco highly enough.” May 2016 - Sergey Kremko managed Marco at Yahoo “Marco is a result-driven self-motivated specialist with a very structured and mature approach to getting things done. He played an integral role in launching multiple advertising products in EMEA region partnering with key stakeholders and ensuring accountability for result at all levels.” Apr 2016 - Mick Loizou Michail worked with Marco at Yahoo “Marco has been a tremendous partner for me at Yahoo. He combines key business sense with excellent technical knowledge. He has supported both clients internally and externally.” Mar 2016 - Nath Lilienfeld worked with Marco at Rolig “Marco provides key insights for the strategic management of the company. He ensures that goals are reached on-time. Proactive and always one step ahead of eventual necessities.” please find more on marcotsitselis.com WORK EXPERIENCES 02/2018 to present Mobile Product Owner at ING Direct www.ing.com Madrid, Spain & Amsterdam, Netherland TALENTS RESPONSIBILITIES & ACHIEVEMENTS Strategy, Product Ownership, Agile, Scrum, ServiceNow Product lifecycle, Conflicts & Risk mgm Communication, Interpersonal skills, Networking, Stakeholder mgm knowledge sharing, Confluence Mobile applications and development, UX, Usability, Web 2.0 09/2017 to 12/2017 Training, Product Ownership, Agile, Agile Coach and Trainer Scrum, Kanban Freelancer at Andaira www.andaira.net Madrid & Barcelona, Spain - Ensure the development of 3 sessions of 20 hours each of interactive knowledge sharing - Train >50 participants on Scrum Product Owner - Archive 90% of NPS Promoters, based on Net Promoter Score measure 09/2017 to 09/2017 Agile Coach and Trainer Freelancer at ISDI www.isdi.education Madrid, Spain Training, Communication, Agile, Scrum, Product lifecycle - Prepare and present a 1,5 hours training on Agile methodologies applied to application development - Record 3 video webinars as part of the Global Executive Master in Digital Business program & the IMPACT Growth acceleration program by IMPACT Accelerator, the second largest startup accelerator in Europe - Ensure the training is suited to multinational professionals, CEOs and general managers who need to understand Agile from a management perspective 04/2017 to 12/201 Project Product Manager Freelancer at Luckylink www.luckylink.com In Remote Strategy, Business Development, Product Ownership - Clarify business vision to maintain momentum and focus - Influence business strategy to plan and manage the product roadmap - Improve productivity by defining and implementing structures and procedures - Deliver high-performance recruitment platform that dramatically reduces the work of recruiters - Release web and mobile platforms, powered by AI and machine learning, enabling us to be the faster and cheaper agency on the market - Manage a team of 7 experts working in remote. Constantly follow up ensuring all the pieces work together 10/2014 to 03/2017 Co-Founder / Strategist at Rolig www.rolig.es In Remote Responsible, Result oriented, Eye for - Definition of structures and methodology details - Projects & clients follow up, to ensure deadlines are respected and no issues are raised too late - Create value proposition/pitch deck to support sales Project management - Strategy definition for startups Problem solving, Thinking out of the - Business and technical consultancy box - Improve processes and structures Startup, Strategy, Virtual team - Ensure the company grows up as planned - Effective and efficient projects delivery through the use of virtual teams updated on June 2018 Project management, Scrum, Communication, UpWork 1/3 Marco TSITSELIS Digital Entrepreneur, Certified Project Manager, Product Owner and Agile Trainer with a unique blend of business and technical savvy, communication talent and smiling aptitude WORK EXPERIENCES 01/2015 to 05/2016 Sr. Tech Ops Specialist at Yahoo www.info.yahoo.com Dublin, Ireland TALENTS RESPONSIBILITIES & ACHIEVEMENTS Self-Starter, Accountable, Proactive, Communication - Own the Gemini API EMEA partners support infrastructure, with a significant impact in ensuring 378% Yahoo Gemini YoY growth - Grant >60 new clients integrations into Gemini (e.g. Booking.com, Skyscanner, Plista, Rakuten, Zalando Lounge and more clients) - Generate +43% active advertisers and +106% total spending (130k in Q4) for a single client (twiago) - Lead the Dot tag technology adoption in EMEA and ensure go-to-market (otherwise impossible) of >80 campaigns - Ensure the deployment of >20 sessions of intense knowledge sharing, for >10 teams and a total of ~150 Yahoos. Archive 93% positive feedback from participants - Introduce new Training score and reward system, to increase participants engage Management, Structured, Innovating, Training 01/2014 to 01/2015 Co-Founder at Rock your Meal www.rockyourmeal.com Barcelona, Spain Entrepreneurship, Startup Strategy, Business development 11/2012 to 02/2014 Digital Specialist Freelancer at Buzzery www.buzzery.es In Remote Social media, SEM, Google Adwords, - Define and execute a digital marketing campaign for knowalzheimer.com Community management - 20k followers in Facebook in 8 months, increment of 200% website visits, 200% KPIs effectiveness Web 2.0, UX, SEO, Google Analytics - Responsible for web development of logisfashion.com - Increment of 150% website visits Business, Sales - Detection of new business opportunities with +50% of revenue generated 01/2012 to 07/2013 Co-Founder / CEO at SmilingEffect www.smilingeffect.com In Remote Startup, Mobile business Project management, Agile Evangelist, Networking Product lifecycle, Apps Program management, SCRUM, Virtual team Digital & Social marketing Evangelist, Business development 02/2011 to 12/2011 Project Manager at Google www.google.com/about Madrid, Spain Project plan, Self-Starter, Agile Communication, Follow up, Virtual team Conflicts & Risk management, Accountable 10/2009 to 02/2011 Project Manager at everis www.everis.com Barcelona, Spain Entrepreneurship, Management 08/2007 to 06/2009 Project Manager at Accenture www.accenture.com Barcelona, Spain Autonomy , Accountable, Analytical problem solving, Eye for details updated on June 2018 Result oriented, Client satisfaction Testing, Multicultural awareness Sales, Client orientation - Starting from an idea, made it real and released on the market in 1,5 months - Social media marketing, to increase the visits to the site up to 5.000 users - More than 3k followers, sharing and fans of the brand - Definition and follow up of the execution strategy - Being Agila, improving our system weekly, to reach 30% of users fidelity - Finalist at accelerator programs (Wayra, Plug&Play) - Started collaborations with other startups (FoodieAmateur, FoodSpare, and more) - Project definition from scratch to business - Product ownership of an innovating social media platform - Release of iOS app, a twitter of smiles - Build up a team of 12 members remotely located. Develop team-building strategies. Charismatic management of 1,5 years of work. No salary but self-accomplishment award - 300 downloads from +20 countries - Community creation and management. >6k followers, with no paid campaigns - 4 months of negotiations with Danone for a possible partnership - Lead the “Accounts Cleanup” project. Plan, execute and monitor the deployment of Google’s new security policy framework. Worldwide scope - Define and manage a global communication strategy to reach >3k Google’s teams, from several different cultures - Follow up with internal users, stakeholders and upper management - Coordinate a virtual team. Manage work backlog. Prioritize team’s support - Project delivered on time, on budget and with high quality - Lead the “Base Support” project for the Documentation workstream - Team creation and management. 15 people, providing 95% SLA success - Personal development coaching - Reporting to high management. Main responsible for the Zurich Insurance client - Being the key connection point between the business and the development - Responsible for AIS (Accenture Insurance Solution) Product Factory workstream, international market investigation, definition and development of new products - New technology scouting - Proactive improvement of existing proprietary tools. Insurance new product definition was speed up by 60%. - Responsible of product testing. Coordinating 30 people team, 90% located in India. - Creation of functional and technical document. Demo man for the UK market - Multiple clients relationship management: Banc Sabadell, Pelayo Insurance, AXA Insurance, Zurich Insurance 2/3 Marco TSITSELIS Digital Entrepreneur, Certified Project Manager, Product Owner and Agile Trainer with a unique blend of business and technical savvy, communication talent and smiling aptitude WORK EXPERIENCES TALENTS RESPONSIBILITIES & ACHIEVEMENTS 10/2006 to 08/2007 Analyst at Transcom www.transcom.com Barcelona, Spain Developers team management - Coordinate 4 people. Providing 24/7 support to Signa client - Stakeholders management (3 clients in total) and Communication responsible - Technical support for Orange client - Development of ~10 telemarketing campaigns 07/2006 to 10/2006 Game tester at Babel Media Ltd www.babelmedia.com Brighton, England Testing, Problem solving Development, CMS EDUCATION / CERTIFICATIONS - Testing of video games - Issues analysis & Fixing proposal - Risk management INSTITUTE DETAILS 03/2017 PMI PMP Certification The organization of choice for Project Management Professional project management professionalism at PMI www.pmi.org The Project Management Professional (PMP)® is the world-over most important industry-recognized certification for project managers. It certifies experienced project managers responsible for all aspects of project delivery, leading and directing cross-functional teams 09/2011 to 07/2012 ISDI MIB (Master in Internet Business) Superior Institute for the at ISDI Development of Internet www.isdi.education/en/mib Madrid & Barcelona, Spain Master program of 400h, 13 modules dedicated to managing digital enterprises Analysis of business models taught by its creators Development of real business projects during all the course 2000 to 2006 Degree in Computer Science at university “Federico II” www.unina.it Naples, Italy Five year degree Final result 110 out of 110 plus “Cum Laude” honors distinction University “Federico II” Faculty of MM. FF. NN. PROJECTS 10/2005 to 02/2006 Research project at University of Florida - www.ufl.edu Gainesville, Florida, U.S.A. Department of industrial and systems engineering, directed by Panos M. Pardalos. I also have collaborated with Mauricio C.G. Resende, Paola Festa, Clayton Commander and Carlos A.S. Oliveira. PUBLICATIONS GRASP with path-relinking for the cooperative communication problem on ad hoc networks Chapters published in the book “Cooperative Networks: Control and Optimization” - D.A. Grundel, R.A. Murphey, P.M. Pardalos, and O.A. Prokopyev (editors), Edward Elgar Publishing, Chapter 10, pp. 187-207 [2008] A GRASP FOR THE CCPM “A Greedy Randomized algorithm for the Cooperative Communication Problem Ad Hoc networks” Scientific Commons [2008] GCCPM “Cooperative communication problems in ad-hoc networks” - Cooperative Networks: Control and Optimization, D.A. Grundel, R.A. Murphey, P.M. Pardalos, and O.A. Prokopyev (editors), Edward Elgar Research about the heuristic GRASP for CCPM Publishing (Greedy Randomized Adaptive Search Procedure for a Cooperative Communication [2006] GCCP Informs TC Problem in a MANET). “A greedy randomized algorithm for the cooperative communication problem on ad hoc networks”, Eighth INFORMS Telecommunications Conference [2006] Improved GRASP for the Cooperative Communication Problem in Ad Hoc Networks Article in the “6th International Conference on Cooperative Control and Optimization” ABOUT ME #Entrepreneur #Startupper #ProjectManager #PMP #ProductOwner #AgileTrainer #Enabler #Connector #Cosmopolitan #Polyglot #Communicator #Kayzen #MIBer #Smiler #goodFriend #Adventurer #Sportsman #Traveller #Ducatista updated on June 2018 3/3