Marco Roman B. Andreza

EMPLOYMENT HISTORY: CUSTOMER SERVICE REPRESENTATIVE TTEC October 2017 - October 2020 • Handle customer inquiries, complaints, billing questions and payment extension. • Recognized as #1 Customer Service Representative last January 2020. DISPUTE ANALYST MARCO ROMAN B. ANDREZA Amazon Account Manager Hongkong Shanghai Banking Corporation January 2017 - October 2017 • Monitor disputed transactions for possible fraudulent activity • Serve customers by resolving product and service problems • Research debit card disputes and build dispute cases to recover funds from merchants using propriety software ACADEMIC BACKGROUND: AMAZON SELLER VIRTUAL ASSISTANT MASTER CLASS AMAZONATION October 2020 PERSONAL PROFILE: I am an Amazon Virtual Assistant seeking a full-time position in the field of Amazon e-commerce where I can apply my knowledge and skills and help Amazon Store Owners grow and expand their business. PROFESSIONAL SKILLS: • Product Research • Supplier Sourcing • Listing Creation • Amazon Copywriting • Amazon Sponsored Ads • Customer Service and Inventory Management CONTACT DETAILS: 200 Tierra Bella Blk 1 Unit 1 Philippines Cell: --https://site-.mystrikingly.com LinkedIn: www.linkedin.com/in/marcoandreza NEW ERA UNIVERSITY College of Business Administration 2013 - 2017 Dean's Lister 2015 Class of 2017 Major in Human Resources Development Management Captain of the New Era University Men's Basketball Team CORE SKILLS: • Negotiation • Problem-solving • Excellent Communication Skills • Strong leadership skills • Skilled in time and risk management