Marco Paulo Milag

 Marco Paulo B. Milag Address: 841 Fullon St., Tondo, Manila Contact #: - Email:-Date of Birth: December 1, 1984 WORK EXPERIENCE July 2015 – September 2015Technical Support Representative Global Sky (Full Potential) 16th Floor Wynsum Corporate Plaza, Emerald Ave., Ortigas Business Center, Pasig City Swann Technical Support (CCTV) -Provides over the phone support to customers experiencing software issues with their CCTV System -Identifying root cause and fault on the equipment January 2015 – Feb 2015Customer Service Representative Brady Corporation Ground Floor Worldwide Corporate Center Shaw Boulevard, Mandaluyong City - Sales December 2010 – March 2013 Technical Support Representative Sitel Philippines 11th Floor Wynsum Corporate Plaza, Emerald Ave., Ortigas Business Center, Pasig City Toshiba -Provide support to Toshiba users over the phone -Diagnose computer issues (Laptops, All-in-one PC, tablet) to determine any possible software or hardware problem. -Provide paid customer support for resolving software problems EDUCATION 2002 – 2004Evergreen Healthcare Services Sta. Fe Drive, Encinitas, California, USA 92024 License Vocational Nursing 2000 – 2002Kanana Fou High School Pago Pago, American Samoa 96799 SKILLS AND ABILITIES Knowledgeable in Operating Systems (WinXP, Win7, Win8 and Win10 ) Basic Software support for Antivirus programs Internet Troubleshooting With a minimum of 30 wpm Has proficient oral and written English communication skills TRAININGS ATTENDED ACE Consultative Sales Process Sitel Philippines Windows 8 Introduction Training Sitel Philippines CHARACTER REFERENCE Arnold Andrada Technical Support Representative Sutherland Global - Kenneth Villareal Incident Manager FIS Global Solutions -