Marco Gonzaga

Marco Gonzaga VIRTUAL ASSISTANT CONTACT Marco Antonio Gonzaga Salgado --Cuernavaca, Morelos. Mexico SKILLS Organization and atention to detail Active listening Problem solving Computing skills EDUCATION Technological Baccalaureate in Administrative Computing DGTI Benito Juarez 2014 - 2017 WORK EXPERIENCE Team leader assistant Booking.com 2022 - 2024 Bilingual team leader assistant, home office campaing. (night shift), Agent before TL assistant. Booking.com, a worldwide travel company that allow users to book a wide range of options such as hotels, houses and more, it also offer a dedicated costumer service to its users and partners. Assist the Team Leader in many tasks to work efficiently and organized in order to complete team goals and make a customer service team a top quality group. Draft and prepare documents and emails including notices, job advertisements, meetings, Information on individual and team goals and metrics, indications etc. Assist Team Leader in meetings by organizing evidence, preparing documents, and exposing information. Provide and organize daily information to the TL, like personal and group reviews, metrics, goals, group schedules, breaks and absences, ensuring all information is complete and up-to-date. Assist the TL to schedule meetings and offer group or personal support to the work team and clarify doubts or review procedures, and provide procedure updates, goals, reviews, indications and QA results. Provide training to new agents and updates to those who require it. Contact Center Agent Avis & Budget Group 2021 - 2022 Bilingual contact center agent, home office campaing. Company headquarters in Mexicali, Baja California. USA & Canada Campaing. Car Reservation Agent for an American worldwide car rental company Avis & Budget Group. Attend calls and queries mostly from North America. Carry out through the company's system the customer requirements such as new car rental consultings / bookings inside the country or worldwide. Change, modify, cancel reservations, attend queries, doubts and problem solving to users, so as register new users, modify profiles among other activities like offer new products, reservation upgrades, and offer vacation deals.