Marco Estrada

With a proven track record of driving operational excellence and fostering client relationships, I am excited to contribute my diverse expertise and leadership skills to your dynamic team.

In my current role as a Qualification Lead at TELUS International, I collaborate with the Senior Qualification Manager to enhance qualifications pre-project kick-off, ensuring alignment with both customer and operations team requirements. My ability to develop training materials and readiness programs for annotators reflects my commitment to delivering top-tier results.

Having served as a Section Manager at Smile Dental Services (Smidents), I orchestrated successful client engagements and played an integral role in preparing proposals and statements of work for client review. My proficiency in negotiating contractual terms, establishing SLAs, and implementing Quality Assurance and Coaching programs contributed to operational efficiency and client satisfaction.

I also bring substantial experience from my tenure at Amazon, where I served as an Advisor in Bad Actor Prevention, making significant contributions to optimizing operational efficiency, compliance, and key business metrics. My background in Investigation and Abuse Prevention further underscores my capability to handle complex scenarios and mitigate risks effectively.

At the Ministry of Labour and Social Security, I excelled as Chief of Office and Advisor, leading strategic management of labor-related matters and driving collaborations across diverse sectors. My dedication to achieving optimal labor outcomes demonstrates my ability to navigate intricate landscapes and foster successful partnerships.

My proficiency extends beyond my professional roles, evident in my language skills (English and Spanish), technical acumen, and managerial expertise. I excel in client engagement, negotiation, contract management, and establishing KPIs. Moreover, I am adept at data analysis, report creation, and systematization, providing valuable insights for informed decision-making.