Marco Echeverria

Marco Echeverria San Salvador-Great people skills, fast learner, and great communication with 3 years experience in the call center environment and 11 years being a production manager in the dry cleaning industry. Top performer for SMB Sales and up-selling. Developed technical skills with email delivery and Domain support. Proficient in: 1. 2. 3. 4. Google G Suite and all Google products Domain hosting and DNS SMB Sales Leadership Authorized to work in the US for any employer Work Experience Inbound Call Center Representative TELUS International - San Salvador January 2017 to January 2019 • Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation. • Explain products or services and prices, and answer questions from customers. • Obtain customer information such as name, address, and payment method, and enter orders into computers. • Record names, addresses, purchases, and reactions of prospects contacted. • Answer telephone calls from potential customers who have been solicited through advertisements. Production Supervisor Fazio Cleaners - Woodland Hills, CA March 2005 to January 2015 • Direct and coordinate the activities of employees engaged in the production or processing of goods, such as inspectors, machine setters, and fabricators. • Plan and establish work schedules, assignments, and production sequences to meet production goals. • Conduct employee training in equipment operations or work and safety procedures, or assign employee training to experienced workers. • Keep records of employees' attendance and hours worked. Education High school in High School Granada Hills Charter High School - Granada Hills, CA January 2004 to July 2008 Skills Communications, Leadership Training, Work under pressure, Adaptability, Sales & Marketing, Technical Support Awards Top performer for Google June 2018 After each month the best performer of the floor was awarded. My award was towards SMB upselling. Graduated Team Leader for Google October 2018 Awarded to graduates who have shown commitment to academics, character, and leadership of a class that lasted 3 months. Additional Information Refrences Angel Chicas, Vice President, Fazio Cleaners -