Marco Borruso

MARCO BORRUSO Business Development/Operations Dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion and designing improvements to functionality. Adaptable team player with proven experience to develop strategies that further establish and achieve company goals. Customer driven. November 17th, 1987 Madrid, ES --linkedin.com/in/marcoborruso JOB EXPERIENCE Logistics Manager/Sales and Marketing | Telecommunications Sector | Mar. 2014 – June 2018 Manage and monitor day-to-day aspects of sales/purchasing, shipping, tracking and billing for both import and export shipments: Researched, developed, and established initial contact with potential clients for early lead identification of new project opportunities. Providing customers with knowledge assistance about the features of the products we offer while ensuring they know the benefits of the different services offered. Produced, edited, and proofed copy for marketing communications consisting of catalogs, direct mail, email, marketing collateral, sales aids, and website content. Handled a high volume of inbound/outbound calls, managing multiple lines while providing excellent customer service. Monitor deliveries, ensuring customer satisfaction and maintaining accurate logs of all transportation and goods. 1. Created initiative to improve outdated processes and streamline paperwork requirements, creating value and profit for the company. 2. Generated a significant increase in new customer acquisitions by executing a business development strategy targeted to offer each customer personalized services customized to their needs and requirements. 3. Responsible for the accurate accountability of over 6 million dollars in assets. 4. Identified deficiencies and reduced overall shipping budget by 30%. 5. Top sales performer - exceeded 250% of monthly quota. 6. Demonstrated exceptional team building capability which ultimately lead to maximum financial performance and employee satisfaction. Logistics Coordinator/International Freight Forwarder| Logistics & Transportation Sector |June 2011 –Feb. 2014 Responsible for end to end management of clients' international shipping, negotiating contracts, coordinating appointments, and ensuring on time delivery: Cultivated and maintained a network of third party carriers, developing ongoing relationships and collaborations. Tracked drivers to ensure loads would arrive on-time and without damage. Organizing collection, delivery, booking, export documentation and insurance for international air and ocean shipments. 1. Increased gross profit margin 15% by creating relationships with customers and negotiating rates. 2. Ensured compliance with established internal control procedures by examining records, reports, operating practices, and documentation. 3. Personally researched and contracted additional shipping companies to provide customers with greater flexibility and lessexpensive shipping options, improving on-time delivery to 98% 4. Processed 50-100 online customer orders per week for an ocean export logistics account. 5. Work well and get along with others in a diverse work environment of both clients and team members. Account Manager| Logistics Sector | Aug. 2009 – May. 2011 Served as the primary contact for clients and independent freight carriers. Worked closely with sales strategy, finance, and marketing to implement Annual Sales Strategy with growths in Sales. Liaise between clients, carriers, shippers, and receivers to make sure goods reach customers on time. 1. Coordinated and managed the sourcing of over 1,000 truckload shipments per year while achieving over a 97% on-time rate. 2. Organized cargo transportation and billing documents with accuracy and professionalism. 3. Created customer/carrier excel worksheets and documentation to streamline negotiations and rates 4. Seek new business through business-to-business phone sales; average 300 to 400 calls a week while also conducting webinars. 5. Trained and mentored new junior members of the sales team on after hours problem solving, which resulted in personal growth for the individual team members and a stronger team overall. EDUCATION San Francisco State University | Bachelor Degree in Communications | Aug. 2010 – Jun. 2012 Santa Barbara City College | Associate Degree in Communications | Aug. 2006 – June. 2009 Monte Vista High School | Class of 2006 | Aug. 2002 – June. 2006 LANGUAGES English (native speaker) Spanish (intermediate) SKILLS • Computer Skills: Proficient with Salesforce and Zendesk. Data Analytics, System Administration, Microsoft Office high proficiency, MS Excel - advanced (macros, pivot tables). Proficient with Pacman (Site management tool), Omniture (Web analytics), Merchandise Pipeline (Purchase order tool), Nova (Financial reporting/analyzing weekly business). Advanced in Quickbooks. • Ability to quickly learn and apply new software applications to the position. • High-level problem-solving skills developed by all past experience overcome adversity and guarantee efficiencies in my team. • Excellent written and verbal communication skills.