Marco B. Roldan

MARCO BARRIENTOS ROLDAN #50 Purok 3, Brgy. 2-A Magallanes Riverside, Davao City, Philippines Contact No- Email Address:-Objective: I am seeking employment with a company where I can grow professionally and personally. Work Experiences: NORTHEAST SOLUTIONS INC. Elpidio Quirino Ave, Poblacion District, Davao City, Davao del Sur, Philippines, 8000. Account Manager(Hospice Medicare part A Billing Specialist)/Customer Service Representative (December 5, 2015 – October 7, 2020) • • • • • • • • Does Medicare part A billing for hospice agencies that are based in California. Create, submit and troubleshoot NOE(Notice of Election), Notice of termination or Revocation(NOTR) and Claims via Waystar(Zirmed) or manually via DDE (Direct Data Entry)/FISS(Fiscal Intermediary Standard System). Software(Hospice MD). Knowledge in patient’s confidentiality and HIPAA regulations. Attending client’s concerns via phone or email(Ex. Claims status, payment dates, payment amount for certain patients or overall payments). Data entry such as patient's information, Revenue and HCPCS codes, patient's diagnosis (ICD 9 - 10 codes), physician’s information(Name and NPI number) and necessary remarks. Check patient’s Medicare eligibility via myability(software). Update claims status to clients. BENLINE AGENCIES PHILIPPINES INC. Unit 203-C, 2nd Floor GGO Summit Building, J.P. Laurel Avenue, Bajada, Davao City, Philippines, 8000. Customer Service Representative (March 2, 2015 – September 2, 2015) • • Handles Import and Export Customer Service for cargo shipment bound for China, Jakarta and vice versa via sea. Does booking of client’s shipments and billing. • • Attending customer inquiries via phone or email. *Ex. Vessel’s ETA(Estimated time of arrival) ETD(Estimated time of departure). Create and submit daily booking forecast to superiors. TELEPERFORMANCE PHILIPPINES(AT&T COLLECTIONS) 2nd Floor, SM City Davao Annex, Quimpo Blvd, Talomo District, Davao City, Philippines, 8000. Customer Service Representative(AT&T wireless phone bill) (June 25,2013 – Oct 10, 2014) • • • • • • • Answers inbound and outbound phone calls pertaining to customers concerns about their wireless phone bill. Collecting payments from customers with past due balance(partial/full payment). Helping customers in processing their payments for their wireless phone bill. Set up payment extension if they’re unable to pay. Collecting partial payments and set up payment extension for the remaining balance. Explain customer's phone bill if necessary. Does basic troubleshooting of their phones. NEW CITY COMMERCIAL CORPORATION(NCCC) Ramon Magsaysay Avenue, Davao City, Philippines, 8000. Data Encoder/Entry SKU(Special Keeping Unit) Profiler (June 25, 2012 – December 24, 2012) • • Encode/Categorize item’s attributes such as its price, color, materials etc. in Microsoft excel. Submit report on a monthly basis. Educational Background: Elementary: Secondary: Tertiary: Magallanes Elementary School 2002 – 2003 Magallanes Street, Davao City (GRADUATE) Davao City National High School 2006 - 2007 F. Torres Street, Davao City (GRADUATE) University Of Mindanao 2011 – April 2012 Bolton, Davao City (Bachelor of Science in Business Administration Major in Marketing Management) (GRADUATE) Personal Information: Age: Date of Birth: Place of Birth: Zip Code: 29 December 25, 1990 Davao City, Philippines 8000 Civil Status: Single Key Skills: • Customer Service • Excellent Communication Skills • Account Management • Efficiency with Microsoft office • Data Encoding • Time Management • Relationship Management • Financial Reporting • Hospice Care • HIPAA • ICD-9 • ICD-10 • CPT Coding