Marco Antonio Rodriguez Vilchez

Marcos A. Rodriguez Carretera Norte Km. 14 Phone: - Email:-SUMMARY Major strengths include persuasive skills, punctuality, empathy, discipline, excellent communication and conflict resolution skills, creativity, and good time management. Skills and potential that will be rapidly reflected in the company’s numbers. PROFESSIONAL EXPERIENCE_______________________________________________________ Teleperformance Customer Service - Interpreter • • • Technical Support Representative Customer Service Associate • • • • Managua Nic. November 2018- September 2020 Provide the best technical support for a website designed for providers and doctors Knowledge of how to submit different type of transaction, the representative knows every part of the website so we can fix technical issues as well as provide walk through son how to use it. ACCEDO Technologies • October 2020- May 2021 Provide services of interpretation in verbal communication from one language to another, and act as mediums where language barriers exist. Ability to comprehend accurately and quickly what is said in their working languages, including colloquialisms. In consecutive translation, a good memory, excellent concentration and the ability to think quickly. Excellent interpersonal skills, a good sense of time management. Concentrix • • Managua, Nic. Managua Nic. July 2016 – December 2016 Attract potential customers by answering product and service questions, while suggesting information about other products that could be of their interest. Clear communication skills and quick problem solver Knowledge of most popular products in store Knowledge of weekly and daily discounts/promotions Constantly obtained the highest scores in satisfaction rating on customer feedback surveys in my team. PROFESSIONAL SKILLS________________________________________________________ ● ● ● ● ● ● ● ● ● ● ● Bilingual (Spanish/English) Possess excellent conflict resolution skills in the event of customer dissatisfaction. Team worker who is able to adapt in highly dynamic and changing situations Excellent communication, interpersonal, and problem-solving skills. Optimistic, positive attitude Capable of creating and maintaining positive, and motivational environment to influence teammate output Good at multitasking Quick process of adaptation Willingness and availability to work at any time of the day Curious, creative and innovative Effective and efficient EDUCATION________________________________________________________________________ José Dolores Estrada Institute. Managua, Nic. High School Diploma, June 2013 ● Graduated with honors Bachelor of Science, Catholic University Major in International Affairs – Minor in International Commerce, 2014 – 2019 Courses: ● ● ● ● Model Organization of American States, 2017 Model Organization of American States, 2016 Model Organization of American States, 2015 Seminar – Effective Negotiation Techniques, 2014 Managua, Nic.