Marco Dela Cruz
Customer Service
Business Email:-LinkedIn:
https://www.linkedin.com/in/ma
rco-angelo-dela-cruz-a4bbb7172/
Upwork:
https://www.upwork.com/freelan
cers/~01b-df2eda1
EXPERIENCE
Concentrix, Quezon City — Customer Service Representative
December 2017 - May 2019
I worked with a Health Insurance Account (Anthem BCBS) and answer
benefits and claim calls regarding bills members have with healthcare
providers.
Convergys, Quezon City — Customer Service Representative
September 2016 - September 2017
I’ve worked with a Health Insurance Organization (Aetna) in taking in
calls for benefit and claim inquiries with health care providers and
SKILLS & INTERESTS
members.
Story Telling
Clear Communication
Teletech , Quezon City — Customer Service Representative
January 2014 - February 2016
I landed a job to take in calls for a US Based Bank, answering inquiries
regarding client deposit accounts and other banking queries.
Achieve , New Jersey, USA — Customer Service Representative L2
Critical Thinking
Adapdability
Time Management
Task Management
Chat Support
Email Support
Data Entry
January 2020 - October 2023
Adobe Suite
I landed a job with a virtual company based in New Jersey to take in calls
Canva
as an Academic Advisor catering to Students who are preparing for credit
Google Workspace
by examinations through various colleges. Eventually was promoted to
MS Office
Level 2 acting as a point of contact for selected customer to follow-up on
a weekly basis.
LANGUAGES
EDUCATION
Informatics International College, Cainta — A.D. Game and
Animation Technology
May 2011 - May 2013
I won a scholarship to study Gaming and Animation Technology at this
institute, and was able to graduate and pursue other careers.
English, Filipino
