Marco Agustin Antonio Gonzalez Castro
Reparto San Juan. Del Gimnasio Hércules 1 cuadra al lago. Managua, Nicaragua.
--
Objective:
Seeking a challenging position in a reputed organization where I can learn new skills, expand my
knowledge, and leverage my learnings.
Personal Details:
Date of Birth: January 30, 1995
Nationality: Nicaraguan
Gender: Male
Marital Status: Single
Professional Experience:
Customer Service Representative, Sable Card.
July 11th of 2022 - January the 6th of 2023
Resolves customers' queries and complaints by recommending solutions and assisting the
customers with technical problems when using the products and services. The customer
support representative facilitates the relationship between companies and their clients by
processing orders and assisting clients with other errors, account questions, billing, and
cancellations.
Supervisor for Customer Service Area, IBEX.
March 1st of 2021 - April 25th of 2022.
Motivate the assets to meet targets for continuous improvement. To create a sense of
ownership among the employees. Effectively communicate with agents from all companies and
different departments. Conduct weekly calls, emails, and chat monitoring and provide weekly
coaching to develop agents adequately aligned with the client's requirements.
Customer Service Associate, IBEX.
August 14th of 2019 - February 28th of 2021
Providing excellent services to customers looking to find a solution or clarification to inquiries and issues
that they can be affronting. Documentation Validation for proper approvals of internal programs.
Customer Success Representative, REMITLY S.A.
March 25th of 2019 - July 9th of 2019
Customer service for remittances, resolve many problems that emerge due to internal regulations of
different countries where money is sent. charged with making sure all customers get the value they pay
for throughout their relationship with the business. Documentation Compliance review for approval and
to make sure that they with different regulations and requirements in the different countries where the
app works.
Tech Support Advisor, CONCENTRIX.
June 19th of 2017 - March 3rd of 2018
Provide support through phones and emails, to customers looking to manage, maintain, and repair their
mobile devices and computers. My responsibilities included diagnosing and repairing faults, resolving
issues, and installing and configuring hardware and software.
Educational Background:
2012 – 2021 Degree in Marketing. Universidad Centroamericana.
2006 - 2011 Bachelor. Lycee Franco Nicaraguayen Victor Hugo.
Key Strengths and competencies:
● Good interpersonal skills.
● Willing to work in a challenging, dynamic, and schedule-shifting environment.
● Fast learner with a positive attitude.
● Good listener.
● Determined.
Skills:
●
●
●
●
●
●
●
Microsoft office skills (word, excel, and PowerPoint)
Google Workspace domain
Motivational
Punctual
High Efficiency oriented
Intermediate - Advance level in English (B2-C1)
Intermediate level in French (B1)
